Australia Customer Support Guide (12 month contract)

Hipcamp is the #1 app to find and book campsites, from national parks to blueberry farms. Hipcamp unifies the world’s best camping options across peaceful private spots, iconic public lands, and well-equipped campgrounds to create one app that has everywhere you want to camp. Hipcamp has grown into a community of over 7 million campers who use the app to explore all of their options in one place—tent sites, RV spots, or glamping—and find the perfect site to match their camping style. Each year, Hipcamp helps millions of campers sleep happily under the stars, boosting local economies and biodiversity along the way.

• Experience supporting a multi-sided marketplace, travel, or hospitality product
• Familiarity with camping, glamping, RVs, or public lands
• Having camped with us before!

• Five shifts per week for a total of 38 hours, Tuesday–Saturday. You can choose your start time and lunch break that we’ll schedule on our team calendar. We can support you starting earlier or later occasionally, but our team does have regularly scheduled shifts. 
• Flexibility matters on this team. Expect occasional shift swaps and coverage during seasonal busy periods. You are expected to be available during our busy holiday period of December 20 - Jan 9. The team shares holiday coverage in a fair and balanced way. Schedules are always set in advance.
• We take work-life balance seriously and organize ourselves so that when you're off, you're genuinely off, hopefully outside!
• Your first several weeks include structured onboarding, shadowing, and coaching before you're taking tickets solo.
  
  

Compensation will be competitive relative to similar-stage companies and will be location-based.

Health is essential to happiness, and all team members receive $1K in Hipcash because we believe getting outside is excellent preventative medicine in addition to increasing your creativity, lowering your stress, and making you an overall more awesome human. We believe that clearly defined goals combined with great people, empowerment, and autonomy create the best results. We feel confident that inclusive and diverse teams working on an important cause can accomplish extraordinary things.

Hipcamp is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.

Please be cautious of recruitment scams. All official communication from our team will come from email addresses ending in @hipcamp.com or via our applicant tracking system @ats.rippling.com, any variation of these domains are not from Hipcamp. We will never ask for sensitive personal information or payment during the hiring process. If you receive any suspicious messages claiming to be from us, please disregard and report as spam.