IT Manager

At Kandou, we are redefining the economics of AI infrastructure. Our mission is to democratise AI by significantly reducing the Total Cost of Ownership (TCO) of hardware systems — a critical barrier to scalable adoption.

Our proprietary MIMO-over-copper technology powers a high-performance, chiplet-based AI memory fabric that is both scalable and energy-efficient. Unlike traditional interconnects, our solution reduces power consumption significantly while preserving high bandwidth and ultra-low latency — unlocking unprecedented efficiency for AI training and inference at scale.

Kandou’s architecture is not just an incremental improvement — it’s a foundational shift in how AI hardware is built for the future.

We are actively seeking an IT Manager based in Hyderabad:

Responsibility:

• Generating sign-ins for new hires and their laptop configurations during the onboarding process, working with the Lausanne team end user device handling: purchasing, deployment (imaging), inventory.
• Jointly work with Lausanne team on all IT topics; Diagnosing and isolating/resolving software, hardware, or network issues.
• Local and remote user support via Helpdesk, Zoom or phone.
• Set up and maintain rack(s) with server and network hardware.
• Help with and support test lab activity: bring up hardware, install operating systems (Linux, Windows), Changing configurations, settings and permissions to fix computer issues.
• Support additional sites besides Hyderabad: Bangalore, Pune. Requires travelling.
• Be an active member of an agile team in a problem focused no-blame cultural setting.
• Assisting with security compliance, antivirus, and patch management.
• Liaising with third-party providers or vendors on installations, repairs or replacements.

Required Experience:

• At least 3 year experience setting up and deploying windows laptops in a corporate or university environment
• Experience in local and remote user support, especially regarding hardware, Windows-11 and application problems and the associated debugging and troubleshooting
  
• Experience in Windows systems administration and automation (batch/cmd, powershell, GPO, … )
  
• Some experience dealing with IT hardware (replace laptop components, mount servers in racks)
• Basic experience with Linux systems (command line, installation)

Required Competencies:

• Windows Systems Administration, debugging and troubleshooting skills
• Windows deployment knowledge (e.g. imaging)
• Basic networking in Windows and ideally Linux (TCP/IP, DHCP, DNS)
• Applicable understanding of PC and Laptop hardware. Hands-on skills
• Good interpersonal skills and willingness to help and support others
• Ability to contribute/apply new ideas for improving the IT infrastructure and procedures
• Documentation skills, discipline to document what you’re doing
• Eagerness to learn new concepts and skills
• Good interpersonal skills, willingness to help/support team
• English language skills – the team and users are international and communication is predominantly in English

Required  Education:

• Bachelor´s degree in Computer Science or equivalent experiences in Information Technology

www.kandou.ai