AI Automation Specialist

KDCI Outsourcing is seeking an AI Automation Specialist to design, recommend, and implement AI-driven solutions that improve efficiency across client operations. This role focuses on analyzing client service models, identifying automation opportunities, and building AI-powered workflows and agents with appropriate human oversight. The ideal candidate is analytical, automation-focused, and capable of translating business requirements into scalable AI solutions.

• Analyze client workflows, service models, and operational processes to identify automation opportunities.

• Understand client environments, tools, and requirements to recommend appropriate AI solutions.

• Design automation approaches that balance efficiency with necessary human oversight.

• Recommend and implement AI tools, platforms, and agents based on business needs.

• Build and configure automation workflows to streamline repetitive and manual tasks.

• Develop AI-assisted processes for operations, customer support, and internal workflows.

• Support integration of AI solutions into client systems and operational environments.

• Ensure smooth adoption of automation tools across teams and processes.

• Collaborate with internal teams to deploy and maintain automation solutions.

• Monitor performance of AI solutions and optimize workflows for efficiency and accuracy.

• Identify gaps and support continuous improvement of automation processes.

• Stay updated on emerging AI tools and technologies.

• Work closely with internal teams and stakeholders to align automation initiatives with business goals.

• Provide support during implementation and adoption phases.

• Document processes, workflows, and automation solutions.