Technical Product Support

Candidates residing within 50 miles of our office will be expected to work onsite Tuesday through Thursday as part of a hybrid schedule. Candidates residing outside of the 50-mile radius will be eligible for a remote position. If remote, this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.

Please do not apply unless you are located on EST and are able to travel to Headquarters during the first week of employment.

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

The Product Development Team creates new products and improves the performance, cost, and quality of existing products to achieve Keystone’s business goals and core values. The Product Support Associate plays an integral role in serving our customers to fulfill our Light Made Easy promise. This position will help bring new and innovative products to the market, while offering technical support.

• Receiving inbound technical-related phone calls and emails and walking customers through the necessary steps to find a resolution

• Generating supporting documentation for technical product related inquiries

• Assisting in advanced sales support for product related inquiries

• Collaborating with RMA department on warranty claims processing

• Working directly with Product Managers and Engineering to ensure that product data is correct and updated

• Working directly with management to create and maintain timelines with internal and external product team affiliates

• Associate’s degree in engineering, business, or commensurate experience in customer relations, technical support, and or a product development role

• Knowledge of CAD or Architectural drawing software preferred

• Electrical, electronic, or lighting related product knowledge is a plus

• Have effective listening and problem-solving skills

• Strong ability for general deductive reasoning, systematic troubleshooting and understanding of mobile applications and controls

• Knowledge of customer service principles and practices to utilize them for handling customer queries on the phone

• Experience with warranty and complaint processing

• Have a strong work ethic and sense of urgency with ability to take initiative and accomplish goals.

• Have the propensity to understand technical products

• Can manage projects from conception to delivery

• Can maintain exceptional organizational skills and a keen attention to detail

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.