District Success Manager, East

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are looking for a District Success Manager who is excited to join a small team working on a big goal: helping school districts implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants should be ready & excited to translate the core skill set of customer success management to an education context & should be equally comfortable having conversations with members of district executive leadership as well as leaders of curriculum & instruction, technology & classroom teachers. Technical problem-solving, relationship management & relational intelligence, empathy for school district leaders & teachers, and excellent communication form the desired skill set for this role. 

Come join a team that is passionate about shaping the future of education! We’re a growing team of 200+, with our headquarters located in Mountain View, CA. Our team is distributed and this job can be done remotely from the Eastern time zone. This role will require roughly 30% travel. 

School District Implementation Support:

• →Manage school district implementations with thoughtful leadership and guidance
• →Deeply understand how to effectively implement Khan Academy Districts, Khan Academy’s interim assessments, Khan Academy Kids, and Khan Academy Kids Pre-K assessment and communicate this knowledge in the support provided to school district administrators and educators
• →Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy
• →Support districts implementation through the entire school year including renewal of the district contract
• →Undertake analysis of school district data to understand how best to support implementation and prepare for district implementation collaboration
• →Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content
• →Drive improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers. 

Documentation and continuous learning

• →Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
• →Use internal tools with fidelity & identify opportunities to improve usage over time
• →Consistently represent an in-depth perspective of educator & student needs throughout the company

• 2+ years of experience as a school administrator
• 4+ years of classroom teaching experience
• 2+ years of customer success, account management, or education-focused customer support experience 
• Strong problem-solving skills and creative thinking to help district partners find ideal solutions
• Deep understanding of teachers and school districts and a clear passion for education
• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
• Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently
• Strong data analysis skills that include creating visuals and using data to tell a story
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

• Experience using Khan Academy in the classroom with students 
• Strong coaching skills, including the ability to coach and mentor existing and new administrators, teachers and administrators
• Experience developing and analyzing qualitative and quantitative data in order to inform instructional practices
• Excellent organizational skills - ability to manage multiple tasks concurrently, from start to finish 
• Strong technology skills including ed tech tools, video recording software, live video-conferencing tools, & Google Workplace tools
• Ability to travel up to 30% to support educators

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org