Senior Systems Engineering Manager, Corporate IT

At Klaviyo, the IT Systems team builds and maintains the enterprise technology foundation that enables Klaviyos to do their best work. We are looking for a Senior Systems Engineering Manager, Corporate IT to lead and scale a high-impact engineering team responsible for the SaaS systems, identity and access management, endpoint management, and infrastructure that power Klaviyo’s global operations. In this role, you will manage a team of engineers—and as the team grows, managers of engineers—setting the organizational and technical direction for the group. You will be responsible for building team structure, developing engineering leaders, and driving engineering excellence across the IT Systems organization, all while partnering closely with senior stakeholders to deliver outcomes aligned with Klaviyo’s business priorities.

You will report into the Director of Global IT.

• Build and scale the IT Systems organization: Own organizational design for the IT Systems team. As the team grows, establish the right team topology, define spans of control, and create clear ownership areas. Recruit, develop, and retain engineers and engineering leaders across SaaS systems administration, identity and access management, endpoint management, and infrastructure.
• Drive team performance and delivery: Set clear goals and OKRs, establish healthy team rhythms, and create an environment where engineers are focused, unblocked, and delivering high-quality outcomes consistently. Establish processes that scale—project intake, incident management, change management, and retrospectives—and evolve them as the organization matures.
• Partner with cross-functional stakeholders: Work closely with Security, Risk and Trust, People Operations, Finance, and Business Operations to understand needs, prioritize effectively, and align technical investments to company goals. Serve as the senior IT engineering voice in cross-functional planning forums.
• Set technical direction and engineering standards: Define the technical vision and roadmap for the IT Systems team, promoting best practices in reliability, security, scalability, and operational excellence. Balance short-term delivery with long-term technical investment across identity, endpoint, SaaS, and networking domains.
• Champion automation and efficiency: Drive the adoption of automation to reduce toil, improve IT service delivery, and enable Klaviyo’s teams to operate at scale across our global footprint.
• Represent your organization with clarity: Communicate progress, blockers, and strategy to senior leadership and cross-functional partners. Advocate for the resources your teams need.

• 5+ years of IT or systems engineering experience, with 3+ years in an engineering management or technical leadership role at a high-growth technology company.
• Proven track record of building, scaling, and leading high-performing IT engineering teams. You’ve grown teams from small squads into structured organizations and know how to design teams for autonomy and accountability.
• Strong technical foundation across enterprise IT domains—SaaS systems administration, identity and access management (Okta or similar), endpoint management (Jamf, Intune), and enterprise networking.
• Experience partnering with cross-functional stakeholders to define requirements, prioritize work, and deliver measurable outcomes aligned with business goals.
• Demonstrated ability to set technical strategy and drive engineering excellence across multiple IT domains simultaneously.
• Strong communication skills with the ability to clearly articulate technical concepts to non-technical audiences and influence without authority.
• Experience with vendor management, SaaS lifecycle management, and IT budget ownership.