Mortgage Loan Servicing Specialist - Remote

As a remote Loan Servicing Specialist, you’ll own the full lifecycle servicing of our Bridge Loan portfolio, from funding through payoff, while driving process improvements and cross-functional collaboration across a fast-paced, remote-first team. This role is critical to delivering an exceptional borrower experience while maintaining compliance and managing risk.

As a Loan Servicing Specialist you will be responsible for performing all servicing-related functions for bridge and post-funding file management, including, but not limited to: 

• →Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity
• →Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full
• →Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data,recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution
• →Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management
• →Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready
• →Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays
• →Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools
• →Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership
• →Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review

• Minimum of 2 years loan servicing experience in mortgage/financial services industry
• Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO)
• Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes
• Ability to prioritize, organize and manage a high volume of work
• Strong reasoning skills and independent decision-making capability
• Experience with loan servicing software and processes
• Inclination to learn, take on new projects, and advance current skills.
• Ability to establish and maintain effective working relationships with managers, co-workers, and outside business professionals
• Ability to adapt quickly to changes and perform in a fast-paced environment
• Independent worker and analytical thinker with the ability to conduct research, data analysis and solve problems

We encourage you to apply even if you don’t meet every qualification. If this role excites you, we want to hear from you!

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.
🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.
💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.
🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.

🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture
🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
🧘 Flexible Paid Time Off for full time employees
👶 Paid parental leave for all full time employees:
    - 12 weeks paid parental leave for the birthing parent
    - 6 weeks paid parental leave for the non-birthing parent
🎓 One thousand annually for professional development
🛡️ Life, AD&D and Disability insurance for full time employees
💰 401K (noncontributory by Knock) for all employees
💪 $75 monthly allowance for health & wellness
🏢 Up to $400 monthly for a co-working space for eligible employees
📶 $100 monthly allowance for home internet, mobile phone or other communication devices
🤝 $2,500 referral bonus for eligible employees

Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

Please no recruitment firm or agency inquiries — you will not receive a reply from us.

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