Senior Director, IT

Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 200+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen. 

Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world, and Ad Age’s Data & Insights Agency of the year for the second year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios Entertainment and Sports Awards, Effies, Cannes Lions Awards, ProMax Agency of the Year, and Digiday’s Most Innovative Media Agency to name a few.

We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.

Known’s Information Technology team is the engine behind our company and client operations, setting the standard for performance, security, and reliability. In close partnership across our practices, we deliver measurable, technology-enabled outcomes.

As Senior Director, IT, you will lead infrastructure and site support through the complexity of a bi-coastal, hybrid organization, bringing a clear, strategic approach to how we operate and scale. You will elevate our technology environment, bring focused leadership with an eye on team development, and build trust quickly across the organization while strengthening alignment across teams.

You will shape the future of IT at Known by driving innovation, embedding AI into how we work, and pushing what’s possible.

• Define and execute IT strategy aligned with business priorities
• Act as a trusted partner to executive leadership, bringing clear perspective on investments, risks, and opportunities
• Lead modernization of IT systems with a focus on speed, reliability, and impact

• Own hybrid infrastructure across cloud, on-prem, network, and endpoint environments
• Maintain high standards for uptime, performance, and operational resilience
• Lead cybersecurity, risk management, and incident response
• Own ISO certification and ensure ongoing audit readiness and compliance discipline

• Lead help desk and desktop support with a focus on responsiveness, accountability, and user experience across a diverse employee base with varying technical needs and skill levels
• Set and maintain service standards that ensure a consistently high-quality support experience, using data and feedback to drive continuous improvement
• Establish a best-in-class in-office technology environment at the New York headquarters, with particular accountability for executive support, client-facing interactions, and day-to-day workplace reliability
• Ensure end-user support is proactive, solutions-oriented, and aligned to the needs of a bi-coastal, always-on organization

• Lead and develop a distributed IT team across bi-coastal operations
• Build a culture of accountability, ownership, and continuous improvement
• Partner cross-functionally to deliver practical, business-aligned technology solutions

• 10+ years of progressive IT leadership, including senior-level roles
• Experience leading complex hybrid infrastructure environments
• Proven success managing distributed, multi-location teams
• Strong expertise in cloud platforms, networking, systems architecture, and endpoint management
• Experience with enterprise SaaS and modern workplace tools
• Strong understanding of IT service management frameworks and best practices
• Direct experience leading ISO certification efforts and ensuring audit readiness
• Strong cybersecurity, risk management, and governance background
• Experience managing budgets, vendors, and cross-functional initiatives
• Strong executive communication and stakeholder management skills
• Ability to commute to NYC headquarters 4–5 days per week, with occasional travel

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.