Kobie13d ago

Director, Technology Delivery

United States·St. PetersburgRemoteFull-Timeexecutive

OtherTechnology

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Quick Summary

Overview

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation.

Technical Tools

OtherTechnology

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Join Us from Anywhere

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:

· Flexible Time Off to recharge when needed

· Nine Company-Wide Holidays

· A diverse suite of benefits prioritizing your growth, development, and personal well-being

Discover more about our perks and benefits here .

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.

This role will support the Kobie general Program Manager responsible for implementations for one or more key Kobie clients. You will participate in the business and technical relationship with the client and will be tasked with leading a team in the creation of high-quality solutions, planning resources, and managing the expectations of a high-profile client partner.

Orchestrates End‑to‑End Delivery Execution

Own technical execution from SA handoff (post‑discovery) through build, launch, hypercare, and ongoing run.
Set and govern delivery plans (scope, milestones, technical dependencies), ensuring on‑time, on‑budget, and in‑quality outcomes.
Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers.
Accountable for client satisfaction as it relates to technical delivery and runtime health.
Leads Cross‑Functional Coordination and Communication
- Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights.
- Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving.
- Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time.
- Serve as a single technical point of accountability during delivery issues.
- Triage Issues and Identify Root Causes

10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments.

Demonstrated ownership of implementation‑to‑run lifecycles, including incident leadership and RCA.

Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deep‑dive when required.

Comfortable engaging enterprise clients and executives; prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500).

Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices.

Bonus: Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure.

Measures of Success (First 6–12 Months)

Reduction in delivery cycle time and defect escape rate.
Consistent on‑time launches with documented readiness and Go/No‑Go discipline.
Improved MTTR and closure of repeating RCAs with preventative fixes.
Operational dashboards adopted as the single source of truth across Delivery and Client Services.