Operations Technician Lead

As an Operations Technician Lead, you will own shift-level execution for fleet and field technician operations, ensuring work is completed safely, efficiently, and to a high standard.

You will be responsible for planning and coordinating daily technician work, maintaining strong shift flow, and serving as the primary escalation point during execution. This role is hands-on and embedded in the operation, working closely with technicians to drive quality, consistency, and efficiency across all work performed.

You will support site leadership by ensuring day-to-day execution runs smoothly and that issues are identified and addressed quickly.

• 3+ years of experience in fleet, automotive, or similar technical operations
• Strong hands-on experience in maintenance, troubleshooting, and repair workflows
• Experience acting as a lead or senior technician is preferred

• Experience in trucking, logistics, or automotive environments
• Exposure to autonomous vehicles, robotics, or electric vehicle systems
• Familiarity with work order systems, SOPs, and diagnostics tools

• Strong attention to detail with a focus on quality and consistency
• Ability to prioritize work and maintain efficiency in fast-paced environments
• Hands-on, execution-focused leader who stays close to the work
• Clear communicator who can support both technicians and leadership
• High standards for safety and operational discipline
  
  

• Own shift-level planning, including task assignment and pre- and post-shift briefs
• Drive shift flow and efficiency, ensuring work progresses smoothly and priorities are met
• Serve as the primary escalation point during the shift for technician questions and issues
• Ensure all assigned work is completed accurately and on time
• Assign and prioritize work orders across technicians during the shift
• Ensure all work is completed to standard before shift handoff

• Review work orders for accuracy, completeness, and adherence to SOPs
• Act as a quality control point, ensuring all work meets operational and safety standards
• Identify gaps in execution and support improvements to SOPs and workflows

• Provide hands-on guidance and mentorship to technicians after initial training
• Reinforce best practices and help improve consistency across technician performance
• Execute hands-on training and validate technician competency on shift

• Participate in interview panels and practical evaluations for technician candidates
• Maintain clear communication with site leadership on shift performance, issues, and risks
• Support continuous improvement efforts by surfacing recurring issues and inefficiencies