Network Management Associate

Battery Network Management Associate

Location: Ghana
Employment Type: Full-time
Line Manager: Manager, Network Management

Department: Operations

ABOUT KOFA

Kofa is driving Africa’s green energy transformation. We are building an intelligent, technology-driven battery-swapping network that delivers clean, affordable, and reliable power to riders, households, and businesses. Our Swap & Go stations and smart batteries are redefining how energy is accessed, managed, and scaled across the continent. As we expand our network across Ghana, Kenya, and beyond, we are looking for a Battery Network Management Associate to join our operations team. This role is central to ensuring that our growing battery network remains reliable, efficient, and customer-focused while supporting the development of AI-driven automation and next-generation energy solutions.

KEY RESPONSIBILITIES

Network Operations Management

• Operate and oversee Kofa’s Network Operations Centre (NOC) to support 24/7 (shift-schedule) real-time network decision-making.

• Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.

• Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.

• Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.

Data-Driven Optimization

• Conduct advanced analysis to identify efficiency improvements and operational risks.

• Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.

• Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.

Risk and Capacity Management

• Implement strategies to balance customer experience, operational resilience, and commercial efficiency.

• Forecast and manage network demand, and recommend data-driven interventions.

• Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.

Customer-Centric Operations

• Ensure every interaction with Kofa’s network is seamless, safe, and reliable.

• Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.

• Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.

Emergency Response Coordination

• Act as the first line of response for triggering emergency protocols, coordinating evacuations, and liaising with emergency services.

KEY REQUIREMENTS

Educational Background

• Bachelor’s degree in Engineering, Mathematics, Computer Science, or related field from a leading institution.

Professional Experience

• 3+ years’ experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, or equivalent.

• Demonstrated ability to make data-driven commercial decisions under pressure.

Technical Skills

• Strong analytical and problem-solving abilities, with advanced proficiency in Excel.

• Experience with SQL, Python, or other programming languages is highly desirable.

• Familiarity with data science techniques, BI platforms, and statistical analysis is an advantage.

Personal Attributes

• Detail-oriented with strong organizational skills.

• Adaptable, driven, and capable of thriving in a fast-paced, dynamic environment.

• Effective communicator with leadership potential and a collaborative mindset.

WHY JOIN US?

• Shape the future of clean mobility and energy in Africa.

• Work with a mission-driven, cross-functional team at the intersection of energy, mobility, and AI.

• Exposure to cutting-edge technologies in IoT, data platforms, and AI-enabled operations.

• Career growth opportunities as Kofa scales across Africa.

• Competitive compensation package with benefits.