Kogan1mo ago

Head of Partnerships Services

South MelbourneFull Timeexecutive

OtherManagementPartnerships Services

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Requirements Summary

Manage critical administrative tasks,

Technical Tools

OtherManagementPartnerships Services

Kogan.com is a pioneer of Australian e-commerce and a dynamic powerhouse in the ANZ retail and services landscape. We are obsessed with efficiency, data, and delivering the best value to our millions of customers. We don’t just sell products; we power a massive ecosystem of white-label services—from Mobile and Internet to Energy, Travel, and Financial Services.A new role to the business, we are looking for a commercially-minded, hands-on leader to take full ownership of our core white-label service pillars across Australia and New Zealand.

Reporting to our Chief Partnerships Officer, this is a high-impact, P&L-adjacent role that requires a rare blend of high-level business development and operational execution. As the manager of your verticals, you will be responsible for the entire lifecycle of our services; from launching new products and managing partner relationships to handling the daily project management and administrative tasks that keep these businesses functional.

You must be a data-driven operator who is just as comfortable presenting P&L insights to the executive team as you are diving into the technical details of a service rollout to ensure a flawless customer experience.If you’re a high-performer who is ready to roll up your sleeves, take absolute ownership, and drive the next phase of our services evolution, apply today!

Please note, this role may require travel within Australia and New Zealand.

We have flexibility for this role to be a Head of Partnerships Services or a Partnerships Manager, depending on level of experience.

End-to-End Vertical Ownership: Drive the commercial performance of service products from contract execution through to final customer billing and reconciliation

P&L Management: Monitor vertical health (subscriber growth, churn, and revenue) and identify levers to improve margins and long-term profitability

Commercial Negotiation: Evaluate and challenge new partnership proposals; optimise existing white-label agreements to ensure healthy commercial terms and operational viability

Product Implementation: Lead the "hands-on" rollout of new service features and product expansions, acting as the primary project manager

Milestone Tracking: Develop project timelines, track delivery milestones, and ensure all internal and external stakeholders meet deadlines

Troubleshooting: Serve as the first point of escalation for operational failures (e.g., API sync issues or billing discrepancies), coordinating directly with technical teams for resolution

Internal Translation: Act as the primary bridge between external partners (Telcos, Utilities, Banks) and internal departments (Marketing, Tech, Customer Support).

Briefing & Coordination: Translate partner requirements into actionable internal briefs to ensure product launches and updates are seamless

Financial Integrity: Manage critical administrative tasks, including the auditing of monthly partner invoices and the maintenance of pricing tables

Regulatory Alignment: Ensure all compliance documentation and regulatory requirements for each vertical are filed and maintained in accordance with ANZ laws

Performance Reporting: Build and maintain dashboards to provide the executive team with a transparent view of vertical health and performance trends

University degree qualified in a relevant field such as Commerce, Business, Engineering or a related discipline.

Experienced in Partnerships, Commercial Operations, or Category Management, with a preference for those from multi-service, white-label, Retail, or eCommerce backgrounds.

A proven performer in managing complex project lifecycles and hitting strict deadlines without the need for hand-holding.

Deeply familiar with unit economics, margin optimization, and complex contract structures.

Able to influence high-level external partners while effectively briefing internal technical and creative teams

A self-starter who treats your assigned verticals as your own business and takes immediate action when operational issues arise

Confident working cross-functionally to drive commercial outcomes across the organisation

An excellent communicator with the stakeholder engagement skills required to build trusted relationships and influence key decision-makers

Highly organised, with a sharp attention to detail and the ability to manage multiple opportunities, competing priorities, and tight deadlines simultaneously

A versatile operator with a "do-er" mentality, capable of pivoting between high-level strategy and granular execution—whether that means presenting to the CEO, troubleshooting back-end plan fixes, or navigating diverse regulations across different service pillars without losing a beat

Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future

Your role has a lot of ownership, autonomy and little red tape

You’ll be empowered to achieve positive outcomes and your work will have a real impact

You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia

Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ

A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!