Kogan1mo ago

Support Service Coordinator

South MelbournePart Timemid

OtherSupport Service Coordinator

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Overview

We're looking for an inquisitive and solutions focused team member to support our Kogan.com customer experience!

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OtherSupport Service Coordinator

We're looking for an inquisitive and solutions focused team member to support our Kogan.com customer experience! We have a great opportunity for a Support Service Coordinator to join our high performing Service and Supplier Operations team!

As an eCommerce industry leader, this role is a terrific stepping stone into a career with continual development in a fast-paced and exciting environment! Our Support Service Coordinator responsible for liaising with our suppliers and repair centres, acting as a conduit to support product repair and maintaining and monitoring our spare parts inventory. A strong attention to detail and love for Excel is key, as they strive towards an effective resolution for our customers!

This is a fantastic opportunity for a current student or recent graduate to kick off their career and gain invaluable experience to set themselves up for a career in Customer Care, Logistics or Inventory / Demand Planning by working in a dynamic, fast-paced and innovative space and providing exposure to how a growing, ASX listed business runs!

Please note, this is a part-time role 20 hours per week, with two required days being Monday and Friday. Due to the nature of work involved in this role, this will be an on-site position with one day per week (Tuesday, Wednesday or Thursday) onsite at our repair partner in the Western Suburbs.

Regularly and accurately maintaining our spare parts inventory, ensuring we have suitable in stock levels and highlighting any risk

Establishing and maintaining effective working relationships with our suppliers and repair centres, acting as a key liaison to support the repair process

Performing key administrative tasks and data entry with a high level of accuracy and efficiency using various systems including Salesforce and Excel

Working effectively and collaboratively with the Service and Supplier Operations team to achieve outcomes, including maintaining a safe work environment

Supporting with deliveries, including the loading and unloading of courier vehicles and goods

Collaborating with other departments to support the resolution of customer claims

Ensuring that the Workshop area is maintained, kept clean and free from any Occupational Health & Safety hazards.

University Degree in progress or qualified in a relevant field (Logistics, Supply Chain, Commerce or similar)

Previous experience in administration and data entry will be highly regarded

An exceptional problem solver with strong attention to detail

An effective communicator, with the ability to work in a fast-paced and agile environment

Tech-savvy and have an ability to use various cloud-based tools in daily work to improve efficiency and productivity

A whiz with Microsoft Excel (we’re talking VLOOKUP and pivot tables, not SUM and AVERAGE - and we will test your capabilities)

Comfortable building and maintaining effective relationships, through exceptional communication and engagement

Ready to challenge, be challenged, and work within our highly disruptive business model.

Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future

Your role has a lot of ownership, autonomy and little red tape

You’ll be empowered to achieve positive outcomes and your work will have a real impact

You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia

Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ

A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!