Kraken12325d ago

Lead Software Engineer – Kraken Utilities (OSS / Telco Integrations)

London · (london) · LondonFull-timelead

OtherSoftware EngineerSoftware EngineeringLead Software Engineer

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Quick Summary

Overview

About Kraken Utilities Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027.

Technical Tools

OtherSoftware EngineerSoftware EngineeringLead Software Engineer

Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027. It is one of the most advanced, AI-driven platforms for utility management—covering billing, CRM, meter data, and intelligent customer communications.

We are now extending Kraken beyond energy into water and broadband, forming a new division: Kraken Utilities.

Over the past three years, this team has been built from the ground up to re-architect and evolve Kraken for new industries—solving complex challenges like water leak detection, customer experience transformation, and high-volume data processing.

We are in a rapid growth phase, with clients including:
Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo, and a global team of 120+ people.

This is not a “business-as-usual” engineering role.

You will play a key role in shaping how Kraken integrates with telecom and utility ecosystems—designing systems that are scalable, resilient, and developer-friendly.

You’ll act as a systems thinker and architect, solving multi-team challenges and building platforms that other engineers (internal and external) rely on.

Design and develop new components of the Kraken platform for broadband utilities
You will work closely with (and help shape) the OSS & Integrations function, which is responsible for:

Build and maintain integrations with telecom network providers, CPE (router) providers, and call record systems
Handle a mix of REST and SOAP APIs to provision and query network state

Develop robust APIs connecting Kraken to external telco infrastructure
Improve integration reliability and scalability

Create workflows to streamline operations between Kraken and partner systems

Reduce tight coupling between integrations and core business logic (e.g. Order Management, Quoting, Charging)
Improve system stability and developer productivity
Lead on microservice design, contract testing, and integration patterns
Build facades and emulators to simulate integrations
Treat internal developers as first-class customers
Design and build an SDK layer for third party developers

Help scale Kraken Utilities by embedding a strong engineering and customer-first culture
Influence how teams are structured and how systems evolve
Take ownership of architectural direction and execution

We’re looking for an empathetic leader who enjoys solving complex system problems.

You’ll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team.
You'll be curious about AI developer workflows, ready to experiment and introduce new ways of working
This role will involve line management duties, as well as being hands on and close to the code.
You’ll be responsible for ensuring the quality of the code being delivered through thoughtful code review.
Work with other engineering teams and external engineering teams regularly
Work with client delivery to help prioritize, deliver and maintain work required by clients.
Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents.

Experience with Python stack and Web frameworks
Strong domain modelling skills
HTTP & REST APIs
Building robust, fault-tolerant systems

Nice to Have

~1 min read

Experience building SDKs or APIs for other developers
Experience with microservice design

You’ll work on platform-level architecture, not just features
You’ll design systems that impact multiple teams and external partners
You’ll help redefine how developers interact with Kraken via SDKs and abstractions