Lead Software Engineer – Kraken Utilities (OSS / Telco Integrations)

Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027. It is one of the most advanced, AI-driven platforms for utility management—covering billing, CRM, meter data, and intelligent customer communications.

We are now extending Kraken beyond energy into water and broadband, forming a new division: Kraken Utilities.

Over the past three years, this team has been built from the ground up to re-architect and evolve Kraken for new industries—solving complex challenges like water leak detection, customer experience transformation, and high-volume data processing.

• Design and develop new components of the Kraken platform for broadband utilities

• You will work closely with (and help shape) the OSS & Integrations function, which is responsible for:

• Build and maintain integrations with telecom network providers, CPE (router) providers, and call record systems

• Handle a mix of REST and SOAP APIs to provision and query network state

• Develop robust APIs connecting Kraken to external telco infrastructure

• Improve integration reliability and scalability

• Create workflows to streamline operations between Kraken and partner systems


Drive Architectural Improvements

• Reduce tight coupling between integrations and core business logic (e.g. Order Management, Quoting, Charging)

• Improve system stability and developer productivity

• Lead on microservice design, contract testing, and integration patterns

• Build facades and emulators to simulate integrations

• Treat internal developers as first-class customers

• Design and build an SDK layer for third party developers

Team & Culture Impact

• Help scale Kraken Utilities by embedding a strong engineering and customer-first culture

• Influence how teams are structured and how systems evolve

• Take ownership of architectural direction and execution

We’re looking for an empathetic leader who enjoys solving complex system problems.

• You’ll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team.

• You'll be curious about AI developer workflows, ready to experiment and introduce new ways of working

• This role will involve line management duties, as well as being hands on and close to the code.

• You’ll be responsible for ensuring the quality of the code being delivered through thoughtful code review.

• Work with other engineering teams and external engineering teams regularly

• Work with client delivery to help prioritize, deliver and maintain work required by clients.

• Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents.

• Experience with Python stack and Web frameworks

• Strong domain modelling skills

• HTTP & REST APIs

• Building robust, fault-tolerant systems

• Experience building SDKs or APIs for other developers