Cluster Head - Two-Wheeler Loans

Job Title: Cluster Head - Two-Wheeler Loans

Location: Bangalore

Reports To: Business Head

Position Type: Full-Time

Job Summary: We are seeking an experienced and results-driven Cluster Head to lead and manage our two-wheeler loan business across multiple branches within a designated cluster. The Cluster Head will be responsible for driving sales, ensuring operational efficiency, and achieving business targets. The ideal candidate should have a strong background in sales management, a deep understanding of the two-wheeler loan market, and exceptional leadership skills.

Key Responsibilities:

• Sales Management:

  • Develop and implement sales strategies to achieve the business targets for the cluster.

  • Monitor and drive sales performance across all region within the cluster, ensuring consistent achievement of targets.

  • Identify and pursue new business opportunities to expand the customer base and increase market share.

• Team Leadership:

  • Lead, mentor, and motivate branch managers and sales teams to ensure high performance and professional growth.

  • Conduct regular training and development programs to enhance the skills and knowledge of the sales team.

  • Set clear performance goals and conduct regular performance reviews.

• Operational Efficiency:

  • Ensure smooth and efficient operations across all branches within the cluster.

  • Implement and monitor standard operating procedures (SOPs) to ensure compliance with company policies and regulatory requirements.

  • Address operational issues promptly and effectively to minimize disruptions.

• Customer Relationship Management:

  • Develop and maintain strong relationships with key customers, dealers, and other stakeholders.

  • Ensure high levels of customer satisfaction by addressing customer queries and concerns promptly.

  • Implement customer retention strategies to enhance customer loyalty.

• Market Analysis:

  • Conduct market research to stay updated on market trends, competitor activities, and customer preferences.

  • Provide insights and recommendations to senior management for strategic decision-making.

  • Identify and capitalize on market opportunities to drive business growth.

• Reporting and Analysis:

  • Prepare and present regular reports on sales performance, market trends, and operational efficiency to senior management.

  • Analyze data to identify areas for improvement and implement corrective actions.

• Compliance and Risk Management:

  • Ensure all branches comply with regulatory requirements and internal policies.

  • Implement risk management strategies to minimize credit and operational risks.

  • Conduct regular audits to ensure adherence to compliance standards.

Qualifications:

• Education:

  • Bachelor’s degree in business administration, finance, or a related field; an advanced degree (MBA) is preferred.

• Experience:

  • Minimum of 7-10 years of experience in sales management, with at least 3-5 years in a leadership role within the two-wheeler loan or consumer lending sector.

  • Proven track record of achieving sales targets and driving business growth.

• Skills:

  • Strong leadership and team management skills.

  • Excellent sales and negotiation skills.

  • In-depth understanding of the two-wheeler loan market and industry trends.

  • Strong analytical and problem-solving abilities.

  • Excellent communication and interpersonal skills.

  • Proficiency in using CRM software and other sales management tools.

• Personal Attributes:

  • Results-oriented with a strategic mindset.

  • High level of integrity and ethical standards.

  • Ability to work under pressure and meet deadlines.

  • Customer-focused with a commitment to delivering high-quality service.

Employment Type: Full-time

Industry: Financial services