Manager, Hospitality Premium Services

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.   

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.   

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.  

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  Minimum 5 years of experience in VVIP or protocol operations, premium hospitality, guest management, venue operations, or major event delivery, preferably within major sporting events, luxury hospitality, or other large-scale live environments.  

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  Demonstrated experience developing and implementing protocols, procedures, communication plans, escalation frameworks, and contingency processes for high-profile or sensitive guest movements.  

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  Strong understanding of VVIP access, accreditation, security, venue movement, and cross-functional planning requirements.  

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  Proven ability to coordinate across Protocol, Venue Management, Security, Accreditation, Transport, Ticketing, Hospitality, and other operational teams in complex, fast-paced environments.  

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  Sound judgment and discretion when managing confidential information, sensitive stakeholder matters, operational changes, and time-critical escalations.  

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  Strong written and verbal communication skills, with the ability to translate complex requirements into clear policies, procedures, and decision-making frameworks.  

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  Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Outlook, and experience using workflow or project management tools such as Airtable, Smartsheet, or Asana.  

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  Bachelor’s degree or equivalent relevant professional experience.  

• Available to work onsite in our Downtown Los Angeles-based office.   

• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.    

• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.    

• Perform other duties as required; the role will evolve over time and may include other responsibilities during the Olympic and Paralympic Games.  

• Highly organized and extremely detail-oriented with a proven ability to manage complex operational frameworks  

• Ability to remain calm under pressure and find solutions in fast-paced environments 

• Strong strategic problem-solving skills, with the capacity to make sound, logical decisions in fast-paced situations 

• Highly collaborative, committed to co-creation, and driving shared solutions across diverse internal and external teams 

• Self-starter with the initiative to define project roadmaps, proactively seek constructive feedback, and continuously evolving operational plans 

The annual base salary range for this position is $88,000 - $105,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.  

LA28 does not provide relocation assistance.  

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.