Enterprise Customer Success Manager

• Own a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable value
• Build deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives
• Lead structured success planning and executive engagement, including business reviews and long-term value planning
• Establish multi-threaded relationships across stakeholders, including senior decision-makers
• Drive renewal readiness through value demonstration, risk identification, and proactive planning
• Identify and shape expansion opportunities, partnering with Sales to drive growth
• Act as a strategic advisor, guiding decisions and helping customers navigate complex change
• Coordinate cross-functional teams to deliver a seamless customer experience
• Maintain strong operational discipline, including account planning, forecasting inputs, and visibility into customer health

• 5+ years experience in SaaS Customer Success, Account Management, or a related customer facing consultative and commercially focused role
• Proven success managing complex, high-value Enterprise customers with strong retention and expansion outcomes
• Strong consultative and strategic mindset, with the ability to engage at operational and executive levels
• Experience supporting renewal readiness and expansion in high-ARR environments
• Commercial acumen and confidence in renewal and growth conversations
• Excellent communication and presentation skills with senior stakeholders
• Strong organizational skills managing a smaller number of complex accounts
• Sound judgment in ambiguous, high-impact situations
• Experience using AI tools to streamline tasks and improve efficiencies

• Experience in eLearning, EdTech, or Learning Management Systems
• Familiarity with APIs, integrations, or Single Sign-On (SSO)

From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.

Learn more here. 

• Qualified applicants may be invited to an initial screening call with a member of our TA Team.
• Successful candidates will be invited to a series of practical interviews.
• Finally, candidates will have an interview with our COO.
• Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human. 

If you need any accommodations during the hiring process, please reach out to us at peopleops@learnupon.com.

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

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