Bilingual Front Office Clerk - Montrose

Bilingual Front Office Clerk - Montrose (Job Overview)

Welcome to Legacy Community Health, where you'll be the warm, welcoming face and voice that greets our patients, helping them feel at ease from the moment they walk through our doors or pick up the phone. As a Bilingual Front Office Clerk, you're not just an employee; you're an integral part of our mission to provide quality healthcare to the community.

• Role Highlights: You'll be the first point of contact, creating a positive first impression for our patients.
• Dynamic Work Environment: Enjoy the variety of floating between all our clinic locations.
• Impact and Growth: Play a vital role in the healthcare ecosystem by ensuring smooth clinic operations.
• Team Collaboration: Work closely with a supportive team dedicated to making a difference.

• →Answer incoming calls and route them appropriately.
• →Perform client intake and notify appropriate staff of client arrival.
• →Enter patient information into databases accurately.
• →Assist the volunteer coordinator with various tasks.
• →Follow appointment and cash handling procedures meticulously.
• →Complete opening and closing procedures for the clinic.
• →Maintain an orderly clinic lobby to enhance patient experience.
• →Process lab results efficiently and securely.
• →Participate actively in the Performance Improvement Program.
• →Promote a professional environment and foster effective team relations.
• →Adhere to safety protocols and report any hazards.
• →Follow Legacy's exposure control plans and safety protocols.
• →Perform other duties as assigned, contributing to the team's success.

• High school graduate or equivalent required.
• Pleasant phone voice, ability to multi-task, and handle multiple calls or patients simultaneously.
• Efficient data-entry skills, computer literacy, and experience with multi-line phone systems preferred.
• Basic knowledge such as math, alphabetical or numerical filing may be required.
• Bilingual in English/Spanish required.
• Frequently required to sit, occasionally stand, walk, talk, lift up to 25 pounds, bend, twist, climb, and reach.
• Moderate decision-making complexity and must handle normal levels of intensity.
• May be exposed to infectious conditions, moderate to loud noise environments.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.