Support

Tysons · TysonsFull-time, Part-timemid

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Quick Summary

Overview

OVERVIEW At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players.

Technical Tools

OtherSupport

OVERVIEW

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

Review and understand all guest orders, including in-restaurant dining, takeout and delivery

Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly

Interacting with guests at the pickup counter to ensure all needs and expectations are met

Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met Replenish sauces, ramekins, and specific containers designated to specific service areas

Communicate effectively to both front of house and back of house teams

Receive, check and pack all guest takeout orders

Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels

Keep a close eye on quality, consistency, and ticket times

Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation

Organized, thorough, and precise

Analytical and systematic thinking

Understanding of ticket times and kitchen metrics

Knowledge of health and sanitation code and policies

High integrity and professionalism

A positive, joyful, upbeat and energetic attitude – leading by example

Passion for hospitality