Field Service Analyst 1

United States·Huntsvillemid

OtherAnalyst

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Quick Summary

Key Responsibilities

Dispatch (Locator) Process Analysis Monitor and analyze the end-to-end dispatch (Locator) process to ensure optimal resource allocation and service efficiency. Identify bottlenecks, inefficiencies,

Requirements Summary

Bachelor’s degree in Business, Data Analytics, Engineering, or a related field. Strong analytical and problem-solving skills with the ability to interpret complex datasets.

Technical Tools

OtherAnalyst

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

What We Offer

~2 min read

The Field Service Analyst plays a critical role in supporting and optimizing field service operations through data analysis, process monitoring, and performance improvement initiatives. This position is responsible for evaluating dispatch (Locator) processes, analyzing service claims, and providing actionable insights to enhance operational efficiency, reduce costs, and improve overall service performance.

✓No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

✓Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

✓Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

✓Performance based Short-Term Incentives (varies by role).

✓Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.

✓Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

✓Group Rate Life and Disability Insurance.

✓Eligible for the relevant benefit programs offered through our partner agencies.

Responsibilities

~1 min read

Monitor and analyze the end-to-end dispatch (Locator) process to ensure optimal resource allocation and service efficiency.
Identify bottlenecks, inefficiencies, and performance gaps within the dispatch workflow.
Develop and maintain dashboards and reports to track key operational metrics such as dispatch lead time, refund rate, and repair turnaround time.
Provide data-driven recommendations to improve dispatch accuracy, speed, and customer satisfaction.

Conduct in-depth analysis of service claims data to identify recurring issues, cost drivers, and operational trends.
Generate regular reports and visualizations to communicate key findings to stakeholders.
Collaborate with cross-functional teams (e.g., Call Center, Finance, Q&E) to address root causes and implement corrective actions.
Establish proactive monitoring systems to detect anomalies and prevent future claim escalations.

Support field service operations by analyzing claim payments and performing cost analysis.
Ensure accuracy and efficiency in claim processing workflows and identify opportunities for cost optimization.
Partner with finance and operations teams to review budget utilization and improve financial performance.
Assist in developing standard operating procedures (SOPs) related to claims management and field service processes.

Define, track, and analyze key performance indicators (KPIs) related to field service operations and dispatch efficiency.
Develop data-driven action plans to enhance operational effectiveness and achieve performance targets.
Lead or support continuous improvement initiatives using analytical insights.
Present findings and recommendations to management in a clear and actionable manner.

Requirements

~1 min read

Bachelor’s degree in Business, Data Analytics, Engineering, or a related field.
Strong analytical and problem-solving skills with the ability to interpret complex datasets.
Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, or similar BI tools).
Experience with field service operations, dispatch systems, or claims analysis is highly preferred.
Strong communication skills with the ability to present insights to both technical and non-technical stakeholders.
Detail-oriented with a continuous improvement mindset.
Ability to manage multiple priorities in a fast-paced environment.