Client Service Supervisor

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.

• This role is based in our Grapevine, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

• →Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
• →Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
• →Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
• →Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
• →Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
• →Support your Client Service Manager and collaborate cross-functionally with other departments
• →Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
• →Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
• →Step in and assist in other areas of the business as needed

• Bachelor’s degree required
• Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
• Demonstrated leadership experience in a client-facing or support environment
• Advanced understanding of the independent pharmacy industry strongly preferred
• Professional, patient, and friendly demeanor
• Exceptional multitasking and organizational skills
• Strong critical thinking, documentation, and problem-solving abilities
• Quick to learn and navigate new software platforms
• Passion for providing excellent customer service and mentoring others

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