Libertysoftware7d ago

Pharmacy Support Account Manager

Grapevinemid

SalesHealthcare

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Quick Summary

Key Responsibilities

Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks Serve as the dedicated point of contact for inbound calls,

Requirements Summary

Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support,

Technical Tools

SalesHealthcare

Responsibilities

~1 min read

→Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks
→Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts
→Diagnose and resolve software-related issues efficiently, escalating complex cases when needed
→Accurately document all interactions and actions in tracking software
→Provide guidance to configure software and computer settings to meet each client’s unique needs
→Ensure timely and successful delivery of solutions by collaborating with internal teams
→Communicate clearly with clients about ticket status, purchases, and requests
→Assist with high-severity requests or issue escalations as needed
→Become an expert on Liberty’s software suite to guide clients in best practices
→Provide onsite and web-based training of Liberty’s pharmacy software as needed
→Participate in occasional on-call rotation or overtime work when assigned

Requirements

~1 min read

Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)
Pharmacy Technician certification and retail pharmacy knowledge a plus
Bachelor’s degree in business, communications, computer science, or related field preferred
Professional, friendly, and patient demeanor essential
Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks
Strong multitasking, organizational, and time management skills
Detail-oriented with strong typing and documentation abilities
Excellent listening and critical thinking skills
Experience with Liberty Software products is a plus
Solid basic computer skills and proven ability to quickly master new software applications