Manager Casework. Permanent Full Time - Wollongong

At Life Without Barriers, we’re all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with families, carers, and communities to help shape brighter futures.

From supporting children and families to empowering people with disability, mental health, or those seeking refuge — we’re here to break down barriers and build better lives.

As Manager Casework for our NSW Southern region, you will be responsible for mentoring, coaching, and supporting LWB team members to achieve positive outcomes for children, young people, and families in both our Intensive Therapeutic Care and Family Based Care programs.  

The role involves ensuring high-quality, evidence-based services, promoting respectful casework, and providing guidance, training, and development to employees. This is a hybrid position with flexible working arrangements. The successful candidate will need to be based in Wollongong as travel across the Southern region will be required. A tool of trade vehicle will be provided.

Learn more about Life Without Barriers' services for Children, Young People & Families here: https://www.lwb.org.au/services/child-youth-and-family/

• →Actively engage children, young people, their families, carers, and other people important to them, in the formulation and implementation of their case plans.
• →Support staff and carers in developing positive relationships with children and young people, applying the principles of the CARE model in all interactions and collaborate with family members for the well-being of the child or young person.
• →Liaise and partner with internal and external stakeholders to improve service delivery, develop practice, and achieve the care goals for children and young people.
• →Conduct assessments, planning, reviews, and referrals for children and young people with complex support needs using endorsed procedures and tools.
• →Ensure written materials for internal and external use meet high-quality, evidence-informed standards and comply with policy, legislation, and regulations.
• →Lead relevant teams in best practice assessment, planning, and evaluation processes 
• →Provide regular supervision, coaching, development and support to case management staff for quality outcomes.

• A recognised Degree qualification in Social Work, Social Sciences, Psychology, Nursing or Mental Health OR recognised Diploma in a related field and working toward a relevant Degree qualification. (Note: a qualification is desirable but not essential for Aboriginal and/or Torres Strait Islander applicants with relevant experience)
• A current driver’s licence
• Extensive experience in the assessment, planning, delivery, and evaluation of case management and client support services
• Demonstrated understanding of current casework practice for children and young people, including trauma-informed, permanency-focused, and therapeutic case plans. 
• Demonstrated ability to work with individuals, families, or groups from a strengths-based and culturally appropriate perspective.
• Demonstrated experience in leadership/management, coaching, mentoring, and providing support and training to managers and staff
• Excellent written communication skills for the creation of reports, correspondence, and other material

Successful candidates will be required to clear probity checks including National Criminal History Record Check and NSW Working with Children Check

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Donna Lynch via donna.lynch@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Advertised: 29 May 2026 AUS Eastern Standard Time
Applications close: 08 Jun 2026 23:55 AUS Eastern Standard Time

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