Program Manager. Full-Time, 6 Month Max term - Robina

This is a leadership role overseeing an Assertive Outreach program supporting young people disengaging from placement or at risk in the community, alongside Transition From Care (TFC) and family-based care programs on the Gold Coast.

You will lead a multidisciplinary team delivering trauma-informed, strengths-based support to young people aged 12–18 with complex needs. The role focuses on engagement, persistence, flexible practice, and strong collaboration with Child Safety and key stakeholders.

You will also oversee intake, referral, and case allocation processes, ensure compliance with funding and practice frameworks, and drive continuous improvement across service delivery.

Lead and support a multidisciplinary team of Case Managers, Child & Family Practitioners, and Youth Workers. Provide supervision, coaching, reflective practice, and caseload oversight. Build a strong, trauma-informed, strengths-based team culture.

Oversee Assertive Outreach, Transition From Care (TFC), and family-based care programs. Ensure delivery aligns with funding requirements, budgets, program models, and business plans. Manage intake, referral, triage, and allocation processes in partnership with Child Safety and stakeholders.

Build and maintain strong relationships with Child Safety, Placement Services, and community partners. Support coordinated responses for young people with complex needs and contribute to cross-agency collaboration.

Monitor program performance, compliance, and quality assurance requirements. Manage risk and operational issues. Drive continuous improvement aligned with legislation, standards, and funding agreements.

• Increased engagement of hard-to-reach young people in outreach services
• Strong collaboration with Child Safety and referral partners
• A well-supported, high-performing team delivering consistent, child-centred outcomes
• Services that are responsive, compliant, and aligned with funding and practice frameworks

• Experience in child protection, out-of-home care, or related human services sector
• Strong background working with adolescents and transition from care
• Demonstrated leadership and team management experience
• Ability to manage competing priorities and deliver outcomes within deadlines
• Understanding of trauma, attachment, and complex behaviours
• Experience working in multidisciplinary teams
• Ability to manage services within budgets and funding frameworks
• Strengths-based, culturally responsive practice approach

• Bachelor's degree in Human Services or related field
• Significant experience in child protection and out-of-home care
• Strong leadership, coordination, and communication skills
• High-level critical thinking and reflective practice capability
• Current driver’s licence
• Ability to obtain required probity checks (National Criminal History Check, Working With Children Check where applicable and LCS2)

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Joelene at recruitment@lwb.org.au

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date midnight Wednesday 15/07/2026.

Advertised: 01 Jul 2026 E. Australia Standard Time
Applications close: 15 Jul 2026 23:55 E. Australia Standard Time

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