Patient Service Centre Assistant

Reports to: Supervisor, Client Services   Purpose of the Role The PSC Assistant will be the first point of contact for customers and will ensure a professional, positive, and safe experience while visiting LifeLabs. This role will be primarily responsible for greeting customers upon arrival to the patient service centre, ensuring the accurate and efficient collection and data entry of customer information. In addition, the PSC Assistant will receive, sort, and verify specimens against the accompanying requisition, accession specimens (data entry), and prepare specimens for pickups. Status: Full Time Shift: Monday - Friday, 8:30am - 4:30pm Additional Requirements: N/A Number of positions: 1  Start Date: ASAP    This vacancy is for an existing position. Your responsibilities will include: Customer Experience Exceptional customer experience skills to welcome the customers to LifeLabs with undivided attention and makes them feel safe and comfortable. Defuse customer situations and provide resolution in a timely and effective manner. The ability to prioritize multiple tasks in a fast-paced environment. Enters customer in Queue/ Patient Wait Time system. Reviews requisitions for accuracy, requests information as required from patients, determines if customers have followed necessary test preparation protocol prior to specimen collection and provides instructions regarding the specimen collection process.  Enters into computer required patient demographics, requisition information and any additional information related to the processing of test results. Promote SMS and demonstrate functionality to customers. Support confidentiality in all areas of our related work. Represent LifeLabs in a professional and positive manner. Inspire trust, teamwork and positive relationships with team and customers. Ensures a safe, comfortable, efficient, and personalized experience while visiting our LifeLabs locations. Specimen Prep Receives, sorts and processes incoming specimens from physician offices and/or patient specimen drop offs. Troubleshoots, problem solves and investigates incidents relating to missing specimens or other specimen concerns. Prepares specimens for pickup by couriers in accordance with packaging requirements and within the time deadlines. Other Cleans/disinfects/wipes work area(s) as per established procedures.  Maintains adequate stock of supplies for PSC and orders as required. Filing and faxing as required.   What you bring to the role: 1-3 years in customer service. High School diploma or equivalent Excellent computer skills – MS Word, Outlook, 60 WPM. Clear and effective communication with strong interpersonal skills. Familiarity with Medical terminology an asset. Accountability, initiative, and a high level of ownership. Embraces problems with a can-do attitude and calm and measured approach striving to solve and continuously improve. Thrives in dynamic and fast paced/ changing environments. Prioritizes safety, including demonstrating appropriate infection control etiquette.