Lightspeedhq27d ago

Field Implementation Consultant, French speaking

Montpelliermid

OtherImplementation ConsultantCustomer Success

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Quick Summary

Requirements Summary

We’re a team of 30 people located across Europe and the UK.

Technical Tools

OtherImplementation ConsultantCustomer Success

Responsibilities

~1 min read

→Project manage rollouts of multiple locations across regions
→Provide key insights and support for our Strategic/Enterprise customers
→Travel to customers’ locations to help with implementation and provide technical support;
→Plan and organize training sessions with business owners, management team, and/or staff;
→Provide key Lightspeed Partners with support & timely training when needed;
→Guide customers through their setup, implementations and integrations; follow up with key customers;
→Install/troubleshoot networking devices including routers and wireless access points;
→Document and track key customer installation, network details, schematics and other on-site services;
→Communicate with our development team regarding current and ongoing customer and product issues;
→Represent Lightspeed as company ambassadors for all new and existing customers;

Requirements

~1 min read

We’re a team of 30 people located across Europe and the UK. Our team is responsible for providing customer support for European strategic business customers and guaranteeing an amazing customer experience. Our goal is to make every Mid Market customer a Lightspeed Ambassador.

We're looking for a candidate who has experience with the following:

Passion for technology
Technical or Hardware installation/support
Flexible availability to work evenings and weekends;
Ability to travel to customer’s sites, your area will be defined in advance;
Highly organized, self-motivated and self-educated; you will manage your own schedule;
Excellent communication and presentation skills in both French & English.
Strong attention to detail with an emphasis on customer service;

Networking fundamental knowledge
Previous experience in the hospitality industry (restaurants, hotels, ect.);
Experience at project management of larger projects

We know that people are more than what’s on their CV. We can offer full technical training for the right candidate, if you want to learn we are here to help you grow 😉

Come live the Lightspeed experience…

Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that’s creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

Lightspeed share scheme (we are all owners)
Company pension program
Health and wellness benefit
Mental health online platform and counselling & coaching services
Paid leave and assistance for new parents
Language classes & LinkedIn Learning license
Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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