GERMAN SPEAKING SERVICE DESK SPECIALIST

Lithuania·Id #mid

OtherGerman

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Quick Summary

Key Responsibilities

Handle inbound customer calls and service requests in German and English; Provide professional assistance using internal knowledge base materials, tools, and procedures; Collaborate with team members and other departments to resolve more complex…

Requirements Summary

German language proficiency — B2–C1 level (spoken and written); English language proficiency — B2 level or higher; Willingness and ability to work in a full-time /part-time rotating shift schedule (including nights and weekends); Strong…

Technical Tools

customer-support

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

About the Role

~1 min read

We are looking for a dedicated and customer-focused German Speaking Service Desk Specialist to join our expanding team. This role operates in a shift model, including nights and weekends; however, call volume during these periods is typically low, allowing for a balanced workload.

You will receive structured onboarding, comprehensive training, and access to an established knowledge base (currently being further enhanced). We welcome applications from both students, early-career candidates, and experienced professionals who are interested in working in an international environment and developing their skills in customer support and IT service operations.

Responsibilities

~1 min read

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Handle inbound customer calls and service requests in German and English;
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Provide professional assistance using internal knowledge base materials, tools, and procedures;
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Collaborate with team members and other departments to resolve more complex cases;
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Accurately document interactions and solutions in internal systems;
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Contribute to continuous improvement by sharing feedback on recurring issues or documentation gaps.

Requirements

~1 min read

German language proficiency — B2–C1 level (spoken and written);
English language proficiency — B2 level or higher;
Willingness and ability to work in a full-time /part-time rotating shift schedule (including nights and weekends);
Strong communication and problem-solving skills;
Motivation to learn new systems and processes;
Willingness and readiness to travel as required by project or client needs is expected. This may include occasional domestic or international travel, sometimes on short notice.