SOLUTION ARCHITECT (SERVICENOW)

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

We are looking for a ServiceNow Solution Architect who can design and deliver scalable technical solutions aligned with business needs and existing system architecture. The role involves creating architecture blueprints based on implementation roadmaps, guiding teams with best practices, and supporting projects through design and implementation. The ideal candidate will also produce clear technical documentation and collaborate effectively with stakeholders to ensure successful delivery.

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  Define and document solution architecture and design aligned with business and technical requirements.

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  Provide technical leadership and promote best practices across implementation teams.

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  Capture and communicate architectural guidelines and ensure adherence during implementation.

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  Analyze requirements and recommend optimal solution designs and technical approaches.

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  Guide development teams throughout the implementation lifecycle, ensuring quality and consistency.

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  Support governance of platform architecture, including standards, role definitions, and review boards.

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  Collaborate with stakeholders to address technical challenges and align solutions with business goals.

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  Lead or contribute to platform innovation initiatives and continuous improvement efforts.

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  Coordinate cross-functional teams and ensure alignment on architecture and delivery.

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  Scope, estimate, and structure implementation efforts, including defining roadmaps and deliverables.

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  Assess long-term impacts of architectural decisions and provide strategic recommendations.

• 5+ years of experience in technical consulting, solution architecture, or similar roles.

• Strong background in solution design, requirements analysis, and technical implementation planning.

• Proven experience leading large-scale implementations and coordinating multiple development teams.

• Experience working in professional services environments with senior stakeholders, solution architects, and program teams.

• Solid understanding of IT service management and related domains (e.g., ITSM, IT operations, customer service management).

• Hands-on experience with enterprise platforms such as ServiceNow or comparable solutions.

• Ability to define and enforce architectural standards, governance models, and best practices.

• Strong communication skills, with the ability to translate business requirements into technical solutions.

• Willingness and readiness to travel as required by project or client needs is expected. This may include occasional domestic or international travel, sometimes on short notice.

• Certifications such as ServiceNow System Administrator, ServiceNow Implementation Specialist, ServiceNow Certified Application Developer.

• ITIL Foundation or other IT service management certifications.

• Experience with large-scale digital transformation or enterprise platform implementations.

• Familiarity with governance frameworks, architecture boards, and industry best practices.

• Exposure to multiple service management areas (e.g., ITSM, ITOM, CSM).

• Experience contributing to innovation or continuous improvement initiatives.

• German language skills are a strong advantage.