SOLUTION CONSULTANT (SERVICENOW)

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

We are looking for an experienced Solution Consultant (ServiceNow) to support the design and implementation of process improvements and ServiceNow-based solutions. In this role, you will work closely with process owners, project sponsors, and client stakeholders to analyze current processes, define requirements, and align solutions with ServiceNow best practices. You will play a key role in translating business needs into actionable solutions and ensuring successful delivery throughout the project lifecycle.

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  Collaborate with stakeholders to define project goals and align expectations

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  Gather, analyze, and document user requirements and user stories

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  Provide advisory on best practices for ServiceNow implementations

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  Support process analysis, improvement, and optimization initiatives

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  Maintain ongoing communication with clients to ensure needs and expectations are met

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  Monitor project success and drive continuous improvements

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  Contribute to project documentation, training materials, and workshops

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  Support planning and coordination of timelines, budgets, and resources

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  Facilitate and lead client workshops and training sessions
  

• Strong experience in designing and implementing business processes on the ServiceNow platform

• Solid understanding of ServiceNow products and capabilities

• Strong analytical skills with the ability to translate business needs into functional and technical solutions

• Proven ability to analyze, model, and improve business processes

• Experience in business process consulting (5+ years preferred)

• Proven experience in leading ServiceNow implementation or improvement projects

• Strong communication and stakeholder management skills

• Experience working in Agile environments

• Willingness and readiness to travel as required by project or client needs is expected. This may include occasional domestic or international travel, sometimes on short notice.

• Experience with ServiceNow certifications (e.g., System Administrator, Implementation Specialist)