Litmos11d ago

Customer Success Advocate

Indiamid

OtherCustomer Success Associate

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Quick Summary

Key Responsibilities

Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building.

Requirements Summary

- ₹800,000 to ₹1,100,000 total fixed pay plus 10% bonus plus benefits Location :- Pune, Hybrid As a le

Technical Tools

OtherCustomer Success Associate

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you’re in the right place!

Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.

Nice to Have

~1 min read

Self-motivated
Team-oriented
Driven
Empathetic
Curious

Responsibilities

~1 min read

→Execute and monitor customer health and adoption for a portfolio of customers through their lifecycle of onboarding, training, live usage, and long-term relation building.
→Coordinate customer onboarding activities.
→Track and document progress and results from action plans and follow escalation procedures as needed.
→Track, triage, and communicate to internal stakeholders on customer issues.
→Ensure retention of existing clients in given portfolio.
→Drive growth by identifying opportunities for expansion.
→Facilitate renewal process for accounts on portfolio.

Requirements

~1 min read

At least 1 year of work experience
Experience in account management or sales
Excellent communication and presentation skills.
Strong training and facilitation skills.
High customer empathy.
Highly personable, analytical, and creative.
Organized with a keen eye for details.
Can work under pressure and with minimal supervision.
Fast learner and can quickly adapt to changes.

Salary:- ₹800,000 to ₹1,100,000 total fixed pay plus 10% bonus plus benefits

Location:- Pune, Hybrid

As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.

We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.