Developer Support Engineer

LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.

• are obsessed with helping developers succeed

• are known as the go-to person for solving tricky technical issues

• work hard and can move fast without sacrificing quality

• care deeply about polish, detail, and clear communication

• are a fast learner, frequently picking up new tools, systems, and skills

The best way to impress us is by showing how you help others unblock themselves—and maybe by tinkering with LiveKit along the way 😊

We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit.

You’ll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help, whether through direct responses or by routing problems to the right internal teams.

This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos.

You’ll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need and that their feedback informs how we build.

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  Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)

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• Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs

• Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction

• Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk

• Basic scripting or automation experience for improving internal workflows or triage efficiency

• The opportunity to shape the brand of a fast-growing developer platform

• Collaboration with a small, senior team that deeply values craft and creativity

• Competitive salary and equity package

• Health, dental, and vision benefits

• Flexible vacation policy

LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.