Senior Manager, Payroll

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

Reporting to the Payroll Director within Shared Services, the Payroll Manager oversees the execution of multi-state U.S. and multi-province Canadian payroll functions within Live Nation.  The manager oversees a staff of 24 direct and indirect reports, ensuring payroll delivery on a weekly basis with superior customer service in a high-volume environment. 

• Oversee accurate and timely processing of biweekly, weekly and semi-monthly payrolls that include salaried, hourly, tipped, seasonal and union employees in multiple states in the U.S. and Canada.

• Lead, mentor and professionally develop payroll team members toward the achievement of department, company and personal goals.

• Strong performance management background, engaging and comfortable addressing employee performance and goal setting.

• Strong communication with team to maintain team unity and camaraderie.

• Create and/or process reports to support executive and local management, Human Resources, Benefits, Risk Management and others as needed.

• Acts as a payroll representative to service providers working with the Payroll office.

• Strong understanding and adherence to internal controls and SOX compliance procedures.

• Able to apply controls for development of processes and procedures of the department. 

• Communicate and resolve issues for Human Resources, Accounting and other departments as needed.

• Understanding of Change Management best practices in order to communicate and deliver change to continuously improve departmental deliverables. 

• Maintain high levels of Customer Service including response and resolution, as well as develop processes to improve quality of customer service delivered by the department.

• Maintains high degree of confidentiality and security of payroll information and data files

• Consistently evaluate payroll processes and engage the team to develop and implement improvements on a continuous basis

• Manage and ensure timely payroll turnaround times for responses, pay corrections, and reporting 

• Special projects as needed. 

• Minimal travel may be required

• Bachelor’s degree in Business or related field preferred

• Minimum of 7 years payroll experience and 3 years recent experience as a Payroll Manager in high volume environment

• CPP certification required

• Knowledge of payroll systems and report writing experience

• Knowledge of federal, state and local wage and hour laws, garnishments, payroll tax and regulatory reporting

• Excellent customer service skills

• Hands on and willing to step into processes and identify issues or areas for improvement.

• Experience with time keeping, POS and other payroll related systems. 

• Experience with high volume (10,000 plus employees) payroll department.

• Experience in a public traded company

• Multi-state experience that includes California required.  Canadian payroll experience preferred. 

• Able to operate within a flexible environment, where ambiguity requires interpretation.

• Strong communicator, understanding when best to lead and when to follow.

• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Strong in Microsoft Office Suite.