Operations Support Analyst

This position will be majority remote with the opportunity to travel into our headquarters in Stamford, CT as needed. 

• →Assist with system administration tasks across Knack, Smartsheet, Power Apps, Power Automate and PowerBI.
• →Perform routine updates and follow documented procedures to maintain system health.
• →Monitor and report issues to senior team members.
• →Help maintain a log of minor requests and enhancements.
• →Support user access requests, permissions updates, and simple role adjustments.
• →Follow governance procedures and contribute to ongoing documentation.
• →Assist in creating and updating training materials such as decks, guides, and SOPs.
• →Help coordinate training logistics and follow-up actions.
• →Provide Level 1 support for basic user questions and configuration-related issues.
• →Document issues and resolutions in support systems.
• →Escalate complex issues to IT or vendor support as appropriate.
• →Participate in basic testing of new features or system changes.
• →Assist in developing simple prototypes, mockups, and test cases to support system enhancements.

• 3–5 years of professional experience in operations support or systems administration.
• Strong analytical and problem‑solving skills, with high attention to detail.
• Ability to learn new software quickly and adapt to changing tools.
• Clear and concise written and verbal communication skills.
• Customer‑service mindset with a focus on supporting end users.
• Experience with low‑code/no‑code and workflow tools, including Power Apps, Power Automate, SharePoint, Smartsheet, and reporting platforms.
• Understanding of relational data concepts and basic data structures.
• Comfort working with SaaS vendor support teams.
• Experience creating documentation or training materials.
• Exposure to data modeling, reporting, QA, or testing.
• Experience supporting operations, process improvement, or systems administration.