Service Parts Advisor

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

• Greet customers (internal & external) and identify parts requirements accurately
• Recommend appropriate parts based on customer or technician needs
• Ensure a high level of customer service and satisfaction at all times
• Handle inquiries, quotations, and parts availability checks

• Monitor stock levels and ensure optimal inventory availability
• Identify parts requiring replenishment and initiate reorders
• Track lost sales and report gaps for inventory improvement
• Maintain accurate records of parts movement and stock

• Process parts orders (local and international) as per company procedures
• Handle special orders, including prepayments where required
• Coordinate closely with Service Advisors and Technicians for parts requirements
• Track parts status and ensure timely delivery

• Use DMS/CRM systems to search part numbers and manage transactions
• Ensure accurate documentation of all parts transactions
• Monitor bin locations and maintain proper storage standards
• Manage warranty or returned parts as per policy

• Diploma or Bachelor’s in Automotive, Business, or related field
• 3-7 years of experience in automotive parts or aftersales operations
• Strong understanding of automotive parts and systems
• Experience using ERP/DMS systems

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to work in a fast-paced environment
• Problem-solving and analytical thinking
• Team collaboration and coordination skills