Professional Services Consultant

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft. 

At Lucid, our customers want to unlock real business outcomes–whether that's driving rapid innovation, embracing agility, or transitioning into a product-led organization. As a Solutions Consultant, you will act as a trusted advisor, guide, and thought leader. You will engage directly with enterprise customers to translate complex organizational challenges into clean, visual strategic roadmaps using the Lucid Visual Collaboration Suite.

Responsibilities:

• Partner directly with enterprise stakeholders to co-create and deliver customized consulting engagements that drive measurable business value, deep product adoption, and high ROI.
• Influence and guide customers to maximize their investment in the LucidSuite, helping them to solve complex challenges across digital transformation, AI Transformation, organizational agility, hybrid work, etc.
• Apply your understanding of enterprise landscapes to help customers leverage Lucid for system mapping, cloud migration visualization, and technical governance.
• Contribute unique insights and experiences with customers to enhance Lucid’s value story
• Maintain and deliver expertise (as well as Lucid Collaboration Suite best practices) on critical customer use cases, including innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, hybrid work, etc.
• Contribute unique field insights to continuously evolve, scale, and optimize Lucid’s Professional Services and product offerings.
• Expand Lucid’s impact within strategic accounts by consistently demonstrating the value of our Professional Services and uncovering new opportunities to solve customer challenges.
• Act as a champion for the Lucid brand, turning successful customer engagements into case studies of success, while representing our Professional Services capabilities as a visible advocate at industry conferences, trade shows, and public events.

Requirements:

• 3-5 years of experience in consultative, customer-facing role (e.g. Professional Services, Management Consulting, or Enterprise SaaS Solutions),
• A BA/BS in a technical or business field, with a solid understanding of software delivery, product development, lifecycles, or enterprise IT landscapes.
• Foundational knowledge or practical exposure to enterprise architecture concepts (such as system dependency mapping, application portfolio management, or cloud environments) to confidently support our Cloud Accelerator initiatives.
• Proven capability to manage expectations, deliver compelling presentations, and build strong relationships with executive-level stakeholders and leaders.
• A track record of creating order out of highly ambiguous customer environments–successfully uncovering latent business needs and prescribing clear, trusted results.
• An intense curiosity and passion for continuous learning, combined with a humble approach to contributing knowledge and helping others succeed.
• This position is hybrid, combining remote work with in-person collaboration at our South Jordan office two days per week (Tuesday and Thursday).

Preferred Qualifications:

• Masters degree in a technical, business, or related field.
• Direct experience working in a technical, engineering, or R&D role–either in industry or within a SaaS/service organization.
• Exposure to cloud platforms (AWS, Azure, GCP) or foundational cloud migration concepts.
• Familiarity with enterprise architecture practices, change management frameworks, or process mapping (e.g. capability mapping, infrastructure visualization).
• Proven experience supporting or leading large-scale rollouts of productivity, collaboration, or enterprise-grade software.
• Experience successfully engaging with stakeholders in complex, matrixed, or global enterprise environments to drive measurable adoption.

#LI-MK1