L
Luxurypresence80mo ago
USD 21.63–24/yr

Client Support Representative

United StatesPhoenixFull-timemid
OtherClient Support Representative
0 views0 saves0 applied
Apply Now

Quick Summary

Overview

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors,

Technical Tools
OtherClient Support Representative
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.
 
In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 
 
*** Must be willing to work 6 am - 6 pm PT ***
Location: Scottsdale/Kierland
This is a full-time in-office position during training. (3/4 weeks) & Hybrid after that (3 days in office, 2 days at home)
  • Live chatting with clients to assist them in real time
  • Answering incoming calls to resolve client questions and returning callback requests
  • Emailing with clients and providing them with frequent updates
  • Uncovering upsell opportunities through active listening and needs-based discovery
  • Coordinating with internal teams to resolve customer requests effectively
  • Actively managing case workload to ensure prompt follow-up and continuous customer engagement
  • Triaging and reporting technical issues to the product team 
  • Supporting and assisting your teammates  
  • Skilled at learning and using customer management platforms like Salesforce
  • Identifying opportunities for website design enhancements
  • Maintaining composure and clarity when handling high-pressure situations
  • Exceptional active listening—picking up on what customers say, what they imply, and what they truly need
  • Teaching customers how to maximize platform value and achieve success independently
  • Communicating complicated technology to clients with expertise ranging from novice to advanced
  • Being a team playerTeaching and helping customers
  • Curiosity: you love to dig into problems and find solutions
  • Start-up hustle & teamwork
  • 2-5+ years of experience working in customer service; website or real estate experience a plus
  • A deep sense of empathy for customers
  • The ability to be an out-of-the-box thinker and be resourceful
  • The drive to solve client problems with a high degree of quality and efficiency
  • A can-do attitude and brings positive energy to every task and interaction

    • Listing Details

    Posted
    August 31, 2019
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    37%
    Scored at
    April 25, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    Similar Client Support Representative jobs

    View all →
    FlourishFlourish
    Client Support Representative
    $61k–$80k/yr
    FlourishFlourish
    Client Support Representative
    $61k–$80k/yr
    UsasurveyjobUsasurveyjobRemote
    Client Support Representative - Remote Data Entry Clerk
    Part-timeRemote
    A
    Acornhealth
    Board Certified Behavior Analyst
    B
    Blip GlobalRemote
    Innovation Software Engineer
    Remote
    DivergentDivergent
    Senior Technical Program Manager
    USD 115670-159050

    Browse Similar Jobs

    Manager2.2kFitness & Wellness2kAssistant Manager1.7kData Collector1.6kEngineer1.3kDirector1.1kAssociate1.1kConsultant977Social Work & Counseling976Behavioral Health963Social Worker949Assistant857Social720Technician515Analyst511Operations Associate508Psychiatric Mental Health Nurse Practitioner448Coordinator425Staff Engineer383Data Entry Clerk357
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    L
    Client Support RepresentativeUSD 21.63–24
    Apply Now