Sr. Deskside Consultant

Deploy and support laptops and peripherals for new and existing users, following team standards

Provision Windows 11 devices using Intune Autopilot (no traditional imaging); provide Tier 1 end-user support

Deliver clear, professional communication with customers, stakeholders, and service providers

Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed

Mentor and support less experienced team members, both on-site and remote

Ensure compliance with client IT security, technology standards, and service practices

Follow and model Health, Safety, Security, and Environmental policies and safe work practices

Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)

Participate in regional IT team collaboration to ensure consistent service delivery

Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

7+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role

Knowledge of server operations, infrastructure, web interfaces, remote access tools

Hands-on experience with Windows/Linux/Mac OS environments

Experience with:

-> Microsoft Office O365

-> Remote support

-> PC / printer hardware / VPN / Citrix

-> Active Directory

Ability to identify issues, escalate appropriately and work to resolve them

Effective written and verbal communication skills

Valid driver’s license and a reliable vehicle

Post-secondary education in a related field

CompTIA A+ Certification

Microsoft Certifications 

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies