Customer Deployment Analyst

We are seeking a dedicated Customer Deployment Analyst to support and optimize our software deployment operations across customer environments. This role involves coordinating deployment activities, ensuring system consistency, and collaborating with multiple technical teams to maintain high standards of service delivery.

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  Planning, creating, and scheduling software distribution jobs (DCS)

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  Monitoring distribution progress and troubleshooting failed installations

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  Analyzing logs and extracting key technical insights

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  Taking full ownership of tickets, managing them end-to-end while coordinating with multiple technical teams

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  Ensuring stability and consistency of software versions across target systems

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  Supporting incident triage, escalation processes, and regression testing

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  Contributing to process improvements and maintaining/updating technical documentation

• Bachelor’s degree in IT, a technical field, or equivalent work experience

• 1–3 years of experience in technical support, software distribution, or a related field

• Experience with remote software distribution (ATM environment is a plus)

• Willingness to work flexible shifts (7/24 operations that include weekend support)

• Solid troubleshooting skills and ability to perform log analysis with a good understanding of basic engineering concepts

• Advanced knowledge of Windows environments and MS Office tools

• Strong communication skills and ability to collaborate effectively with cross-functional teams

• Nice to have: familiarity with ITIL, SharePoint, SCCM, CA Unicenter, or similar tools

What you will get from us: 

• Hybrid model of work
• Work in modernly equipped offices located in the heart of the business centre in New Belgrade
• Work in a large, international team
• Competitive earnings and the opportunity to develop skills through paid training
• Advancement opportunities/Career development
• Possibility of conversion to a contract with a client with all of the benefits included 

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!