Configuration Specialist I

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary: ​The Configuration Specialist I is an entry-level position responsible for configuring, validating, and testing system setups based on customer requirements. This role supports the accuracy and reliability of customer environments by following established standards and collaborating with internal teams. The Configuration Specialist I develops foundational skills in system setup, data validation, and process improvement to ensure high-quality customer experiences.​  

Essential Duties: ​​ 

​The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.​ 

• Assist in gathering and interpreting customer configuration requirements.  
• Configure and validate system setups following documented procedures and quality standards.  
• Perform data imports and confirm accuracy of system-generated results.  
• Follow Standard Operating Procedures (SOPs) and Work Instructions (SWIs) for all configuration tasks.  
• Identify issues and escalate complex configurations to senior team members as appropriate.  
• Maintain accurate and organized documentation in project tracking tools.  
• Collaborate with Onboarding, Training, Projects and Product teams to ensure customer readiness.  
• Participate in training to build product and configuration knowledge.  
• Support cross-departmental standardization and process improvement initiatives.  
• Demonstrate professionalism, accuracy, and attention to detail in all work.  
• Other duties as assigned.   

Education/Training/Experience:  

• 0–3 years of experience in configuration, implementation, or a related technical or analytical role.  
• Bachelor’s degree in Accounting, Information Systems, Finance, Business, or related field preferred.  
• Basic understanding of data validation, system logic, and troubleshooting concepts.  
• Proficiency in Microsoft Excel (formulas, data organization, and validation).  
• Strong communication and problem-solving skills.