Health Information Technician

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify’s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We’re reshaping healthcare payment through seamless intelligence.

At Machinify, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Complex Payment Solutions team, you will, as a Health Information Technician, you will be on the front lines of this mission supporting the secure and timely collection of health records, ensuring data accuracy, and providing exceptional service to providers and partners. You’ll work in a collaborative environment, leveraging technology platforms to streamline processes and contribute to the team’s performance goals.

• →Retrieve medical records through outbound provider calls, portals, fax, and email.
• →Accurately document call outcomes, follow-up activities, and record statuses within system platforms.
• →Support call center workflows by contacting providers, verifying information, and managing escalations to ensure timely retrieval.
• →Perform data entry and tracking of medical record documentation in compliance with HIPAA and internal standards.
• →Use EMR systems, internal databases, and vendor tools to monitor record status and ensure record completeness.
• →Escalate delays, provider refusals, or system issues to leadership or appropriate departments.
• →Assist in maintaining SOPs, documentation logs, and operational checklists.
• →Participate in User Acceptance Testing (UAT) and system feedback efforts as directed.
• →Ensure records are properly categorized and attached to the correct case/claim.
• →Collaborate with cross-functional teams such as IT, Client Services, and Quality Assurance to troubleshoot issues.
• →Maintain professional communication with provider offices and internal teams.

• 1-3 years of experience in healthcare, medical records, or call center environment.
• Deep understanding of HIPAA, PHI handling, and medical record workflows.
• Working knowledge in healthcare technology platforms and reporting tools (e.g., EMRs, call center software, Excel).
• Clear and professional verbal and written communication skills.
• Ability to work independently, multitask and manage time efficiently in a fast-paced setting.
• Strong problem-solving and critical thinking skills; ability to identify issues in real time and follow through with solutions or appropriate escalation.
• Willingness to learn and adapt to new systems and processes.

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options 

• Ask why
• Think big
• Be humble
• Optimize for customer impact
• Deliver results