Macquarietechnologygroup28d ago

Technical Service Engineer

Sydney Nsw 2000mid

Service EngineerSkilled Trades & Field Services

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Quick Summary

Overview

About Us There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number.

Technical Tools

Service EngineerSkilled Trades & Field Services

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

Are you a hands-on problem solver who thrives in fast-paced environments? Do you enjoy digging into complex network issues and making a real impact for customers?At Macquarie Technology Group, we don’t just keep networks running—we build and operate some of the most secure, high-performance infrastructure in Australia. We’re looking for a Technical Support Engineer to join our team and play a key role in keeping our customers connected, secure, and supported 24/7.

As a Technical Support Engineer, you’ll be at the heart of our operations—monitoring, troubleshooting and optimising a wide range of technologies across data, voice, and security platforms.You’ll work alongside experienced engineers and be exposed to enterprise-grade environments, giving you the opportunity to grow your technical capability while making a tangible impact every day.

Proactively monitor network systems and dashboards, responding to alerts before they become issues
Troubleshoot and resolve network faults across LAN, WAN, wireless and security environments
Manage incidents end-to-end, ensuring timely resolution and clear communication
Perform planned maintenance, upgrades, and configuration changes across the network
Collaborate with internal teams and external partners (carriers/vendors) to resolve complex issues
Contribute to root cause analysis and problem management to prevent recurring incidents
Continuously improve monitoring, automation, and NOC processes
Ensure systems and services meet security best practices and ISO standards
Maintain accurate documentation and contribute to knowledge sharing across the team

A degree in Engineering, Computer Science, or a related STEM field
3+ years’ experience in network support or operations (ideally within Telco or MSP environments)
Solid understanding of networking fundamentals (LAN, WAN, wireless, security)
Experience with MPLS and BGP
Strong troubleshooting mindset with the ability to work under pressure
A proactive, curious approach—you don’t just fix problems, you look to prevent them

Nice to Have

~1 min read

ITIL v4 Foundation
Fortinet NSE certifications
Cisco CCNA / CCNP
SD-WAN or SIP certifications

Work on mission-critical infrastructure supporting leading Australian organisations
Be part of a highly skilled, collaborative engineering team
Ongoing training, certifications and career progression opportunities
A culture that values innovation, ownership and continuous improvement