Director, Chapter Relationship Leader (CRL)

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Quick Summary

Key Responsibilities

Demonstrates the ability to identify and address conflict and create solutions that lead to resolution. Possesses sound knowledge of operational nonprofit best practices,

Requirements Summary

Bachelor’s degree in nonprofit management, business, or related field preferred 10+ years of total years of experience.

Technical Tools

OtherDirector

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

The Director, Chapter Advancement (CRL) will advise chapters and strengthen relationships between chapters and Make-A-Wish America. This role focuses on identifying and implementing strategies to enhance chapter performance, drive operational efficiency, financial growth, and overall success.

The Director collaborates with chapter CEOs, Boards, and the National Office to ensure execution of enterprise strategy, align chapter priorities, and deliver resources to help chapters meet annual goals. Key responsibilities include supporting cross-initiative collaboration, sharing best practices, and driving mission effectiveness.

Candidates should be bold, strategic, and hands-on collaborators, skilled at building strong relationships with stakeholders at all levels—internally and externally. Experience in chapters and chapter board management and proactive communication is essential.

Responsibilities

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What We Offer

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✓Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness

✓Competitive compensation with annual incentive potential

✓Health Savings Account and Flexible Spending Account Options

✓Health Reimbursement Account fully funded by Make-A-Wish America

✓Short Term Disability*, Long Term Disability* and Life Insurance

✓Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo

✓401(k) Retirement Savings Plan with 5% match after one year of service

✓Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program

✓The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

Competitive PTO starting at 15 days, with enhanced time off for senior roles
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave

Employee Awards and Recognition Programs 
Individual and Leadership Development  
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.