Office Experience Manager

South Africa·Cape TownFull-timemid

OtherManager

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Overview

Who we are Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond.

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OtherManager

Mama Money is a growth-stage fintech on a mission to improve the financial lives of migrants and underserved communities across Africa and beyond.

What started in 2015 as a cross-border payments service has grown into a multi-product financial platform. We give people the tools to send, save and manage money - on their own terms, at a socially fair price.

Mama HQ is in Cape Town. We’re 159 people strong, representing 19 countries across Africa, Asia, the UK and Europe. From remittances to a growing range of financial products, everything we build is in service of people who deserve better.

Our culture reflects that same commitment. We look after our team the way we want them to look after our customers. “Just be lekker!” means we trust our talented, diverse people to do what’s right and make it happen - simply and with heart.

We’re moving into our first company-owned office building, and we’re looking for an Office Experience Manager to make it a great place to work - and keep it that way.

This is a hands-on role at the heart of the Mama Money office. You’ll own the day-to-day experience of our office, from how it looks and feels to how smoothly everything runs.

You’ll manage our office suppliers and partners, coordinate our external facilities support, oversee office operations, support events and onboarding, and constantly look for ways to make the experience better for our team.

You’ll be the eyes and ears of the office. You’ll notice when something isn't right, take ownership and make sure it gets sorted. You don't need to be the person fixing the air conditioner or repairing the plumbing - but you do need to know when something is wrong, who to call, how quickly it needs to be resolved and whether it has actually been sorted.

We’re looking for someone warm, energetic, organised and highly proactive. Someone who enjoys creating great environments for people, has high standards and gets things done.

Own the office experience: Take day-to-day ownership of the office and make sure it is welcoming, functional, well maintained and a great place to work.

Be the go-to person for anything office-related.

Maintain high standards across shared spaces, meeting rooms, kitchens and communal areas.

Regularly walk the office, spot what needs attention and make sure it gets sorted.

Look for ways to continually improve the office experience.

The office feels welcoming, organised, well cared for and distinctly Mama.

Things get fixed and issues don't sit unresolved.

Our facilities partner and suppliers are well managed and held accountable.

The office runs smoothly without employees having to think about everything happening behind the scenes.

New starters feel welcomed and set up from day one.

Events and office initiatives are well organised and feel effortless.

Office spend is well managed and delivers value.

The team enjoys being in the office.

Leadership can trust that the office is in good hands.

At Mama Money, we build products that help people do more with their money — from sending money home to saving and accessing money in ways that feel safe and simple.

The work we do matters because it helps real people in real ways every day.

We care about making life easier for our customers. We’re not afraid to give things a go, and we take ownership of what we do. We keep learning, support each other and stay focused on what matters most.

If you’re looking for meaningful work, plenty of ownership and the opportunity to help shape a new office from the ground up, Mama Money could be the place for you.

Making it easier for customers
Give it a go
Just own it