Patient Care Coordinator/ Call Center Representative (3)

United States·New Yorkmid

OtherCall Center Representative

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Quick Summary

Key Responsibilities

Under direct supervision,

Requirements Summary

Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.

Technical Tools

OtherCall Center Representative

Manhattan Gastroenterology is looking for a Patient Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.

Responsibilities

~1 min read

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Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice
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Educates patients about the patient portal and encourages patient participation.
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Assists in explanation of pre procedural instructions.
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Recommends improvements to workflows to ensure maximum schedule utilization
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Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints
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Participates in special projects and performs other duties as assigned.
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Answer incoming phone calls to screen patients, answer questions, or schedule appointments
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Make outbound phone calls to patients, pharmacies, or insurance companies
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Ensure that providers are scheduled for best use of time (Optimized)

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Support clinicians by responding to telephone encounters
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Schedule patient follow-up appointments as requested
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Reach out to patients who are late to tele visits
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Send referral letters to referring physician
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Monitor and complete tickets via e-Clinical Works support portal
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Respond to patient inquiries
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Troubleshoot minor technological issues or escalate them to our helpdesk
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Liaison between call center agents and medical assistants

Medical office reception experience, including:

Use of an Electronic Health Record (EHR) in your daily work
Answering phones and multitasking in a fast-paced clinical practice
Scheduling patient appointments
Understanding of patient privacy rules and experience in a HIPAA-compliant practice
Strong written and verbal communication skills
Excellent customer Service
Understanding of general medical practice workflows
Ability to multitask accurately
Enjoy working in team-based environment

Requirements:

Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.
Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.