Telehealth Crisis Line Provider - W2 Part-Time

• →Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis
• →Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others.
• →Collaborate with students to develop a plan for safety and recommend next steps.
• →Initiate follow-up calls to check on client welfare and encourage service linkage.
• →Maintain clinical documentation, ensuring detailed and accurate logging of user sessions.

• 1+ years experience practicing telehealth, crisis management, or in a call center environment
• Training and experience in assessment, crisis intervention, and treatment planning
• Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols
• Proven ability to work well under pressure while maintaining professionalism and maturity
• Ability to exercise excellent independent judgment with minimal direct supervision
• Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends

And the following would be nice

• Hold an independent, unrestricted licensure to practice counseling and/or psychotherapy (state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc.)
• 2+ years of experience practicing mental health counseling and psychotherapy
• Ability and interest in picking up extra shifts as needed to cover team member’s PTO

• Potential to shape and lead clinical functions within a mission-driven organization.
• Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare.
• Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults.

If you have any questions about this role, please feel free to email us at recruiting@mantrahealth.com. 

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