Gelato Ambassador - Bvlgari Hotel Milano

Job Title: Gelato Ambassador – Bvlgari Hotel Milano

Location: Bvlgari Hotel Milano
Department: Food & Beverage / Kitchen
Reports to: Food & Beverage Director / Executive Chef

We are looking for an enthusiastic, service-driven and passionate Gelato Attendant to join our exclusive Niko Romito Gelato Project at Bvlgari Hotel Milano.

This role will be responsible for delivering an exceptional guest experience through the daily operation of the dedicated gelato cart, creating memorable interactions while maintaining the highest standards of luxury hospitality and service excellence.

The ideal candidate combines genuine warmth, attention to detail and operational efficiency with a passion for food, guest engagement and premium service. 

• Manage the daily operations of the gelato cart in line with hotel and brand standards.
• Welcome and engage guests with a warm, professional and personalized approach.
• Present and describe gelato flavors, ingredients and concepts with confidence and enthusiasm.
• Serve gelato ensuring excellent presentation and consistency standards.
• Maintain the highest standards of cleanliness, hygiene and food safety procedures.
• Monitor stock levels and communicate replenishment needs promptly.
• Support setup, preparation and closing procedures of the gelato station.
• Ensure the cart and surrounding area remain visually impeccable at all times.
• Create memorable moments by anticipating guest needs and delivering intuitive service.
• Collaborate closely with Restaurant, Kitchen and F&B teams to ensure seamless operation.
• Follow all company procedures, grooming standards and health & safety regulations.

• Previous experience in Food & Beverage, retail hospitality or guest-facing roles preferred.
• Passion for hospitality and guest interaction.
• Excellent interpersonal and communication skills.
• Energetic, positive and naturally service oriented attitude.
• Strong attention to detail and ability to work in a fast-paced environment.
• Flexibility to work weekends, holidays and rotating shifts.
• Good command of English & Italian; additional languages are considered a plus.
• Knowledge or passion for artisanal food and gelato concepts is appreciated.

An opportunity to join an iconic luxury hospitality environment and become part of a unique project where Italian excellence, craftsmanship and memorable guest experiences come together.