TEMPORAL - Manager, Fiscal & Payments Deployment Solutions, Digital + Technology Transformation, Global Technology

JOB SUMMARY 

The Manager, Fiscal & Payments Deployment Solutions, Digital + Technology Transformation, Caribbean & Latin America (CALA), Global Technology, is a key member of the CALA deployment organization supporting the successful rollout of Opera Cloud across the region. This position serves as a regional subject matter expert for payments, fiscal compliance, reporting, and localization requirements impacting Marriott properties during deployment. 

This role is not responsible for technical installation. Rather, the position is responsible for driving solution readiness, identifying and resolving deployment blockers, coordinating vendors and internal stakeholders, and ensuring that country-specific requirements are addressed in alignment with Marriott standards and deployment timelines. 

Operating in a complex multi-country environment, this role is critical to helping ensure that each deployment is compliant, operationally viable, and aligned with Marriott standards. Given the regional landscape, there is a strong emphasis on fiscal compliance, including tax mandates, electronic invoicing, statutory reporting, and other legal requirements. This role also supports the regional solution framework for payments, including OPI and tokenization, and helps ensure that global standards are appropriately adapted to local market requirements. 

This position works closely with hotel leadership, internal Marriott teams, and fiscal and payment partners across the region. Success in this role requires strong judgment, organizational discipline, comfort operating in ambiguous environments, and the ability to manage multiple priorities across countries, vendors, and deployment timelines. 

CANDIDATE PROFILE 

Education and Experience 

• Bachelor’s degree or an equivalent combination of education and experience 

• 5+ years of relevant professional experience in hospitality technology, payments, fiscal systems, localization, system implementations, or related deployment environments 

• Experience participating in or supporting multi-property or multi-country deployments, ideally within the CALA region 

• Experience adapting global solutions to local market requirements across multiple countries 

• Exposure to payment ecosystems, including POS, gateways, acquiring models, tokenization, and related payment integrations 

• Exposure to fiscal compliance frameworks, including electronic invoicing, tax reporting, fiscal devices, and statutory requirements 

• Experience working with third-party vendors and supporting accountability toward project milestones and deployment readiness 

• Experience documenting current-state environments, identifying gaps, and supporting risk mitigation and readiness planning 

• Familiarity with PMS platforms, with Opera Cloud experience strongly preferred 

• Experience working in or on behalf of a large-scale global enterprise strongly preferred 

• Experience supporting hotel operations or above-property teams in the CALA region strongly preferred 

• Fluent English and Spanish required; Portuguese preferred 

Preferred Skills 

• Solid understanding of payment flows and integration models; OPI knowledge preferred 

• General understanding of fiscal and tax compliance requirements across Latin America markets 

• Understanding of country-specific payment methods, acquiring landscapes, and local vendor ecosystems across CALA 

• Awareness of operational and regulatory differences across markets and their impact on deployment planning and solution readiness 

• Strong organizational skills, including the ability to manage multiple work efforts and competing priorities 

• Strong written and verbal communication skills 

• Ability to work effectively in a complex, deadline-driven, service-intensive environment 

• Ability to operate effectively in ambiguous environments and manage evolving local requirements 

• Ability to balance global standards with local constraints while ensuring compliance and operational viability 

• Proficiency with Microsoft Word, Excel, and PowerPoint 

CORE WORK ACTIVITIES 

Regional Solution Ownership and Alignment 

• Drives the regional solution approach for Opera Cloud deployments across payments, fiscal requirements, reporting, OFIS, and localization needs. 

• Ensures regional consistency while driving the adaptation of global standards to country-specific operational and regulatory requirements. 

• Identifies local market differences that may impact deployment readiness, compliance, or operational continuity. 

Fiscal Localization and Compliance Readiness 

• Leads the evaluation of property-level fiscal requirements and determines how global standards must be adapted to comply with local tax authority mandates. 

• Identifies and documents gaps related to electronic invoicing, fiscal devices, statutory reporting, and other legal requirements. 

• Drives escalation of unresolved compliance issues to the appropriate internal teams to support compliant deployments at go-live. 

Vendor and Stakeholder Coordination 

• Acts as a primary coordination point between hotel leadership and local fiscal and payment partners, including OFIS providers, e-invoicing vendors, and payment-related vendors. 

• Ensures vendor solutions are aligned with local legal, tax, and operational requirements without owning tactical implementation or technical setup. 

• Drives follow-up on open issues with relevant stakeholders to protect deployment timelines and readiness milestones. 

Current-State Assessment 

• Leads documentation and assessment of each property’s current landscape, including payment model, interfaces, hardware footprint, and relevant local tools. 

• Assesses fiscal printers, local reporting tools, and operational impacts that may affect deployment planning. 

• Documents country- and property-specific constraints, risks, and dependencies. 

Future-State Solution Readiness 

• Validates future-state options for payments and fiscal tools to ensure alignment with Opera Cloud integration and tokenization requirements. 

• Identifies country- or property-specific constraints related to legal mandates, acquiring landscape, vendor availability, and localization requirements. 

• Assesses whether proposed solutions are compliant, supportable, and operationally viable for deployment. 

Transition Planning and Deployment Readiness 

• Drives the definition of end-to-end transition plans for each hotel or deployment wave, including readiness activities, cutover planning, and hypercare coordination. 

• Ensures hotel teams and vendors are aligned on prerequisites, milestones, and readiness expectations. 

• Maintains readiness checklists, governance documentation, and issue tracking mechanisms. 

Issue, Risk, and Escalation Management 

• Proactively identifies and monitors regulatory, operational, technical, and vendor-related risks. 

• Drives structured escalation with clear evidence, business impact, and recommended actions. 

• Drives issue resolution to minimize impact to deployment timelines and go-live readiness. 

Operational Readiness Support 

• Partners with hotel teams to ensure new workflows, localized processes, and fiscal SOPs are in place prior to cutover. 

• Provides coordination support during go-live and hypercare to help ensure stable operations and legal compliance. 

• Identifies post-go-live issues requiring follow-up, escalation, or vendor action. 

MANAGEMENT COMPETENCIES 

Leadership 

• Adaptability - Maintains performance level under pressure or when experiencing change, ambiguity, or challenges in the workplace. 

• Communication - Conveys information and ideas to others in a clear, convincing, and engaging manner through a variety of methods. 

• Problem Solving and Decision Making - Identifies and understands issues, gathers and compares information from different sources, and supports practical solutions. 

• Professional Demeanor - Exhibits behaviors that convey confidence, sound judgment, and professionalism while representing Marriott and supporting deployment activities. 

Managing Execution 

• Driving for Results - Sets high standards of performance, assumes responsibility for work objectives, and takes action to help achieve deployment milestones and readiness goals. 

• Planning and Organizing - Gathers information and resources required to set a course of action, prioritize work, and ensure activities are completed on time. 

• Quality Orientation - Completes deliverables with accuracy, consistency, and alignment to established standards. 

Building Relationships 

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in pursuit of organizational goals. 

• Customer Relationships - Develops and sustains relationships based on an understanding of stakeholder needs and service expectations. 

• Global Mindset - Works effectively across diverse cultural, operational, and regulatory environments and leverages differences to improve business outcomes. 

Learning and Applying Professional Expertise 

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance. 

• Business Acumen - Understands the business and operational impact of deployment decisions across hotels and markets. 

• Technical Acumen - Applies functional knowledge of payments, fiscal compliance, localization, and PMS-related processes to support successful deployments.