Patient Access Representative (Pontiac)

1. →Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. →Greet customers promptly with a warm and friendly reception.
3. →Collects, documents, scans all required demographic and financial information.
4. →Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. →Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
6. →Estimates and collects copays, deductibles, and other patient financial obligations
7. →Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
   Applies recurring visit processing according to protocol.
8. →May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
9. →Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred: 

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred
  
  

·        Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.

·        Provides service excellence standards:

o   Responds promptly, professionally and courteously to all customers’ needs.

o   Cooperates and communicates effectively with all McLaren Health Care team members.

o   Contributes to continuous quality improvement efforts.

o   Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily. 

·        Ensures customer interactions are done in a professional and courteous manner.

• Communications:  communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers. 
• Works independently in a self-directed, non-confrontational, collaborative manner.
• Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
• Customer Focus:  promotes positive internal and external relations by actively seeking and being responsive to customer feedback.  Ability to support and participate in continuous quality improvement projects.
• Translates Mission and Vision into daily interactions with internal and external customers.  Demonstrates drive, initiative and ownership in all endeavors undertaken for the benefit of the McLaren Health Care.
• Displays high ethical standards.