Assistant Chief Investigator (MIA ADMINISTRATOR II)

Introduction

The Maryland Insurance\r\nAdministration (MIA) is an independent State agency that regulates Maryland’s\r\n$46 billion insurance industry and protects consumers by monitoring and\r\nenforcing insurers’ and insurance professionals’ compliance with State\r\nlaw.�Staff members are subject matter experts who serve as a resource for\r\nlawmakers, consumers, and other public and private entities.�\r\n�\r\nThe MIA is charged with a\r\nbroad range of responsibilities including the licensure of insurance carriers\r\nand insurance producers (brokers/agents) operating in Maryland, the conduct of\r\nfinancial examinations of companies to monitor financial solvency, and the\r\nreview and approval of rates and contract forms. The MIA investigates reports\r\nof consumer fraud and consumer complaints about life, health, automobile,\r\nhomeowners, and/or property insurance.� Insurance carriers are subject to\r\nmarket conduct examinations and other actions to monitor compliance with\r\nMaryland law.�The MIA also has\r\na unit dedicated to consumer education and outreach, which participates in\r\nhundreds of events and reaches thousands of individual consumers annually.\r\n\r\n\r\n\r\n�'This is a Management Service position that serves at the pleasure of the Appointing Authority.'\r\n\r\n\r\n

GRADE

MIA0018\r\n

LOCATION OF POSITION

Baltimore City or Hybrid (between office and telework)\r\n

POSITION DUTIES

Assists with the management of the operation of the Property and Casualty Complaint Unit by supervising a team of investigators to (1) ensure timely and proper resolution of consumer complaints and (2) determine whether violations of the insurance code and regulations have occurred. Completely reviews all files of the investigators before they can be closed to determine whether the files were properly handled by the investigators, whether all issues raised can be resolved, and whether correct determinations have been reached by the investigator on the file. Reviews all correspondence of the investigators for content, spelling, and grammar. Assists in resolution of problems. Speaks with consumers and insurers as needed. Prepares and presents files in conference for discussion of proposed determinations, future handling, and potential referral to other divisions, sections or units within the MIA.\r\n

MINIMUM QUALIFICATIONS

Education:�Bachelor's degree from an accredited\r\ncollege or university in Insurance, Business, or related fields.�\r\nExperience:��Five years experience in the Property\r\nand Casualty insurance industry as an investigator, adjuster, underwriter or\r\nagent.\r\nNote:�\r\n1.�Nine�years�of experience in\r\nthe property and casualty insurance industry as an investigator, adjuster,\r\nunderwriter or agent may be substituted for the minimum\r\nqualifications.��\r\n2. Possession of J.D. degree�and four\r\nyears of�experience in the property and casualty insurance industry as an\r\ninvestigator, adjuster, underwriter or agent may be substituted for the minimum\r\nqualifications.�\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Please contact: lynn.hill@maryland.gov for additional information\r\nconcerning this recruitment. Online applications are strongly preferred. For\r\nimmediate consideration: upload one (1) WORD or PDF file, that includes your\r\ncombined cover letter and resume, to the 'Resume' tab.\r\n�\r\nIf you are unable to apply\r\nonline, you may submit an application packet by mail. Your submission must be\r\nreceived by close of business, on the closing date for the recruitment.\r\nPostmarks will not be accepted.\r\n�\r\nComplete application\r\npackets may be mailed to:\r\nMaryland Insurance\r\nAdministration\r\nHuman Resources -\r\nRecruitment #: 26-009642-0004\r\nSt. Paul Place, Suite 2700\r\nBaltimore, MD 21202\r\n�\r\nTTY Users: call via\r\nMaryland Relay\r\nWe thank our Veterans for\r\ntheir service to our country and encourage them to apply.\r\nAs an equal opportunity\r\nemployer Maryland is committed to recruiting, retaining and promoting employees\r\nwho are reflective of the State’s diversity.\r\n\r\n\r\n�\r\n\r\n�\r\n