Deputy Assistant Secretary & Chief Program Officer (PROGRAM MANAGER SENIOR IV)

Introduction

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GRADE

Grade 26\r\n

LOCATION OF POSITION

100 S. Charles Street\r\nBaltimore, Maryland 21202\r\n

Main Purpose of Job

This senior leader will oversee the core day-to-day operations of the Unemployment Insurance Division, with executive responsibility for the administration of UI benefits and employer tax operations. The Deputy is the principal change leader for benefits and tax, accountable for continuous improvement and ensuring consistent execution across core UI functions. The Deputy will lead implementation of key strategic plan priorities for UI operations, including improving the timeliness and quality of benefit payments, reducing backlogs, strengthening call center performance and customer service, and improving the accuracy and effectiveness of employer tax accounting and administration.\r\nThe Deputy will closely oversee benefits and tax administration to ensure compliance with federal and state laws, regulations, performance standards, and program requirements. Drawing on operational experience and performance data, the Deputy will identify systemic challenges and develop recommendations for changes to policies, procedures, directives, technology, and business processes that improve program performance and outcomes.\r\n

POSITION DUTIES

\r\n\r\n\r\n Program Leadership: Plans, organizes, directs, and evaluates the administration of�UI Benefits and Tax programs. Provides executive leadership to senior managers responsible�for claims processing, benefit payment and tax administration.�\r\n\r\n\r\n\r\n\r\n Program Modernization & Continuous Improvement: Serves as principal change�leader for modernizing UI operations, adopting innovative strategies, and partnering with�technology, data, and quality units to drive service delivery improvements.�\r\n\r\n\r\n\r\n\r\n Compliance & Policy Innovation: Ensures compliance with federal/state laws and�standards, acts as lead liaison to regulators/funders, and collaborates on policy development.�\r\n\r\n\r\n\r\n\r\n Trust Fund Solvency & Integrity: Monitors and evaluates the UI Trust Fund health�and employer tax compliance to recommend solvency and reporting improvements.�\r\n\r\n\r\n\r\n\r\n Team Building & Culture of Excellence: Builds; Culture of Excellence (10%): Builds and sustains a high-performing,�collaborative leadership team and fosters a culture of accountability and public service�excellence.\r\n\r\n\r\n\r\n

MINIMUM QUALIFICATIONS

\r\nEducation: A bachelor’s degree from an accredited college or university in Business Administration, Public\r\nAdministration, Finance, or a related field.\r\n\r\n\r\nExperience:�Five years of experience in senior program leadership, operational oversight, strategic planning, and\r\nmodernizing complex public or private benefit/tax systems\r\n\r\n\r\n

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must\r\nundergo a state and FBI criminal background check as a condition of employment.�\r\n\r\n\r\nAll candidates are subject to a background check against files maintained by the Division\r\nof Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD\r\nLabor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an\r\nimpact on whether or not a candidate is offered employment.�\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the\r\nqualifications for this recruitment. All information concerning your qualifications must be submitted by\r\nthe closing date. We will not consider information submitted after this date. Successful candidates will\r\nbe ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list\r\nfor at least one year.\r\n\r\n\r\nResumes are acceptable and strongly encouraged.�\r\n\r\n\r\nAll information concerning the qualifications, including any required documentation (diploma, transcript,\r\ncertificate, etc.) must be submitted and received by the closing date. Information submitted after this\r\ndate will not be considered.\r\nFor positions that require Bachelor/Master Degree etc:\r\nEducational credentials from foreign countries must be evaluated by an approved education review\r\nservice. This evaluation must be submitted prior to hire. For further information, you may call\r\nInternational Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-\r\n3897 or (202) 331-2925.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the\r\nrequirements of the position. It is important that you provide complete and accurate information on your\r\napplication. Please report all experience and education that is related to this position.\r\n

BENEFITS

\r\nThis is a full-time, permanent position and eligible for full State benefits, which include:\r\n\r\n● Flexible hours and hybrid teleworking�\r\n● Paid holidays 12-13 per year�\r\n● Generous paid leave package (annual, sick, personal and compensatory leave)�\r\n● State Pension ('defined benefit' plan)�\r\n● Tax-deferred supplemental retirement savings plans (401(k) and 457)�\r\n● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free\r\ngeneric� � � � �\r\n� �prescriptions, and free preventative health services�\r\n● Flexible Spending Account plans for Health Care and Daycare\r\n● State Employees Credit Union\r\n\r\n\r\n\r\n\r\n

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be\r\ncontingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from\r\nservice prior to starting employment (and may be requested prior to interview). Permanent State\r\nemployees do not need to submit proof of Veterans’ status.\r\n\r\n\r\nIf you are unable to apply online, or encounter difficulty attaching required or optional documentation,\r\nyou may submit via email to felicia.ransome@maryland.gov. Please be sure to include your name,\r\nidentification number (Easy ID#) and job announcement number on any documentation to ensure timely\r\nprocessing.�\r\n\r\n\r\nPLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION�\r\n\r\n\r\nCompleted applications, required documentation, and any required addendums may be mailed to:�\r\nMaryland Department of Labor Office of Human Resources�\r\nAttn: 26-005484-0022 (UI Deputy Assistant Secretary & Chief Program Officer/FR)�\r\n100 S. Charles Street\r\nBaltimore, MD 21201�\r\nThe MD State Application Form can be found online�\r\n\r\n\r\nMaryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all\r\npersons have equal opportunity and access to employment opportunities, services, and facilities without\r\nregard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status,\r\nsexual orientation, disability or veteran status.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n